Compare Inline Manual vs Salesforce Service Cloud
See this
comparison of Inline Manual vs. Salesforce Service Cloud
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,512 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59 per month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
STANDARD PRO
$158 per month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
ENTERPRISE
from $1220 per month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.4
Ease of Use
Ease of Use
7.5
8.0
Ease of Setup
Ease of Setup
8.0
7.5
Ease of Admin
Ease of Admin
8.3
7.9
Quality of Support
Quality of Support
9.7
8.1
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
Inline Manual
8.6
Salesforce Service Cloud
8.4
Ease of Use
Inline Manual
7.5
Salesforce Service Cloud
8.0
Ease of Setup
Inline Manual
8.0
Salesforce Service Cloud
7.5
Ease of Admin
Inline Manual
8.3
Salesforce Service Cloud
7.9
Quality of Support
Inline Manual
9.7
Salesforce Service Cloud
8.1
Ease of Doing Business With
Inline Manual
9.7
Salesforce Service Cloud
8.4
Product Direction (% positive)
Inline Manual
10.0
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Salesforce Service Cloud
8.4
Searchable Articles
Inline Manual
Not enough data available
Salesforce Service Cloud
8.1
Community Forums
Inline Manual
Not enough data available
Salesforce Service Cloud
8.2
Interactive FAQs & Forums
Inline Manual
Not enough data available
Salesforce Service Cloud
7.9
Interaction
Web Portals
Inline Manual
Not enough data available
Salesforce Service Cloud
8.3
Forum to Reponse
Inline Manual
Not enough data available
Salesforce Service Cloud
8.3
Tickets and Tagging
Inline Manual
Not enough data available
Salesforce Service Cloud
8.5
Live Chat
Inline Manual
Not enough data available
Salesforce Service Cloud
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.0%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
14.6%
 
Marketing and Advertising
14.3%
Computer Software
14.3%
 
Investment Management
14.3%
Internet
8.1%
 
Health, Wellness and Fitness
14.3%
Hospital & Health Care
3.7%
 
Financial Services
14.3%
Financial Services
3.4%
 
Other
0.0%
Other
56.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Screenshots

 
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Inline Manual
Salesforce Service Cloud

Videos

 No videos provided
Inline Manual
No videos provided
Salesforce Service Cloud

Downloads

 No downloads provided
Inline Manual
No downloads provided
Salesforce Service Cloud
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