Compare Inline Manual vs Salesforce Service Cloud

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comparison of Inline Manual vs. Salesforce Service Cloud
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,371 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.5
(Based on 1,229 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 1,231 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 555 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 565 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 1,085 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 550 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 1,213 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
32.9%
 
Computer Software
50.0%
Computer Software
16.0%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.2%
 
Investment Management
16.7%
Internet
8.5%
 
Financial Services
16.7%
Financial Services
3.7%
 
Hospital & Health Care
3.4%
 
Other
0.0%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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