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Compare Inline Manual vs Salesforce Service Cloud

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comparison of Inline Manual vs. Salesforce Service Cloud
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,368 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
STANDARD PRO
$158 per month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
ENTERPRISE
from $1220 per month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.5
(Based on 1,231 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.2
(Based on 1,232 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 541 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 548 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 1,082 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 534 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 1,214 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
26.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
32.7%
 
Computer Software
50.0%
Computer Software
15.1%
 
Marketing and Advertising
16.7%
Information Technology and Services
14.7%
 
Investment Management
16.7%
Internet
8.6%
 
Financial Services
16.7%
Hospital & Health Care
3.7%
 
Financial Services
3.4%
 
Other
0.0%
Other
54.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
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