Compare Inline Manual vs Salesforce Service Cloud

See this comparison of Inline Manual vs. Salesforce Service Cloud based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1244 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.5
(Based on 1116 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 1118 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 508 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 516 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 982 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 504 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 1105 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.9%
 
Computer Software
50.0%
Computer Software
16.4%
 
Marketing and Advertising
16.7%
Information Technology and Services
14.7%
 
Investment Management
16.7%
Internet
8.8%
 
Financial Services
16.7%
Hospital & Health Care
3.6%
 
Financial Services
3.5%
 
Other
0.0%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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