Compare Inline Manual vs SF Service Cloud

See this comparison of Inline Manual vs. Salesforce Service Cloud based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1172 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.5
(Based on 1057 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 1057 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 482 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 490 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 927 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 479 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 1041 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.4%
 
Computer Software
50.0%
Computer Software
16.9%
 
Marketing and Advertising
16.7%
Information Technology and Services
14.4%
 
Investment Management
16.7%
Internet
9.3%
 
Financial Services
16.7%
Hospital & Health Care
3.5%
 
Non-Profit Organization Management
3.5%
 
Other
0.0%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate avatar
Kate from G2 Crowd

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