Compare Inline Manual vs SnapEngage
See this
comparison of Inline Manual vs. SnapEngage
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
Essentials
From $16
per user / per month
 
STANDARD PRO
$158
per month
Professional
From $26
per user / per month
 
ENTERPRISE
from $1220
per month
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
Ease of Use
Ease of Use
7.5
9.2
Ease of Setup
Ease of Setup
8.0
8.9
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.7
9.1
Ease of Doing Business With
Ease of Doing Business With
9.7
9.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
Meets Requirements
Inline Manual
8.6
SnapEngage
8.7
Ease of Use
Inline Manual
7.5
SnapEngage
9.2
Ease of Setup
Inline Manual
8.0
SnapEngage
8.9
Ease of Admin
Inline Manual
8.3
SnapEngage
8.8
Quality of Support
Inline Manual
9.7
SnapEngage
9.1
Ease of Doing Business With
Inline Manual
9.7
SnapEngage
9.4
Product Direction (% positive)
Inline Manual
10.0
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
SnapEngage
8.9
Searchable Articles
Inline Manual
Not enough data available
SnapEngage
8.3
Community Forums
Inline Manual
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
SnapEngage
8.7
Forum to Reponse
Inline Manual
Not enough data available
SnapEngage
8.6
Tickets and Tagging
Inline Manual
Not enough data available
SnapEngage
8.6
Live Chat
Inline Manual
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
9.5%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
14.5%
 
Marketing and Advertising
14.3%
Computer Software
14.5%
 
Investment Management
14.3%
Financial Services
5.3%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.6%
 
Financial Services
14.3%
Insurance
4.6%
 
Other
0.0%
Other
56.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Inline Manual
No downloads provided
SnapEngage
No downloads provided
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