Compare Inline Manual, Teamwork Desk, Whatfix, and Appcues

Pricing

 
STANDARD
$59
per month
Starter
$7
per agent, per month (billed annually)
 
STANDARD PRO
$158
per month
Plus
$13
per agent, per month (billed annually)
 
ENTERPRISE
from $1220
per month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial Unavailable
Appcues
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.9
8.4
Ease of Use
Ease of Use
7.5
8.6
8.9
8.4
Ease of Setup
Ease of Setup
8.0
8.6
8.1
8.4
Ease of Admin
Ease of Admin
8.3
8.9
8.3
8.6
Quality of Support
Quality of Support
9.7
8.9
9.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
9.7
7.8
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.9
Whatfix
8.9
Appcues
8.4
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.6
Whatfix
8.9
Appcues
8.4
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Whatfix
8.1
Appcues
8.4
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Whatfix
8.3
Appcues
8.6
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.9
Appcues
8.9
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.3
Appcues
9.0
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
9.2
Whatfix
9.7
Appcues
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.0%
45.2%
58.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
17.1%
31.0%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.9%
23.8%
2.2%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Appcues
Small-Business
58.7%
Mid-Market
39.1%
Enterprise
2.2%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
23.4%
Computer Software
28.3%
Computer Software
29.2%
 
Marketing and Advertising
14.3%
Information Technology and Services
19.1%
Information Technology and Services
18.9%
Information Technology and Services
22.2%
 
Investment Management
14.3%
Internet
8.5%
Consumer Goods
9.4%
Internet
16.7%
 
Health, Wellness and Fitness
14.3%
Computer Software
8.5%
Internet
5.7%
Marketing and Advertising
13.9%
 
Financial Services
14.3%
Logistics and Supply Chain
6.4%
Telecommunications
3.8%
Philanthropy
2.8%
 
Other
0.0%
Other
34.0%
Other
34.0%
Other
15.3%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Appcues
Computer Software
29.2%
Information Technology and Services
22.2%
Internet
16.7%
Marketing and Advertising
13.9%
Philanthropy
2.8%
Other
15.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

G2 Crowd User

It tells you if someone else is working on your ticket

Scott M.
Administrator

Our experience has been amazing throughout our partnership. The main reason I picked Whatfix over other offerings such as WalkMe was the Support that they committed to providing during the onboarding process as well as the ongoing relationship. Also, I...

Alex M.
Administrator in Philanthropy

Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User in Telecommunications

Cannot view the translation strings in see live flow, and cannot edit as English flows.

Joel P.
Administrator in Information Technology and Services

Beware of pricing hikes. They sent an email announcement an almost 300% increase from $129/mo to $299/mo. I get pricing adjustments but this is unreal and just seems plain shady.

 
Inline Manual
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Scott M.
Administrator

Our experience has been amazing throughout our partnership. The main reason I picked Whatfix over other offerings such as WalkMe was the Support that they committed to providing during the onboarding process as well as the ongoing relationship. Also, I...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Cannot view the translation strings in see live flow, and cannot edit as English flows.

Appcues
Most Helpful Favorable Review
Alex M.
Administrator in Philanthropy

Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our...

Most Helpful Critical Review
Joel P.
Administrator in Information Technology and Services

Beware of pricing hikes. They sent an email announcement an almost 300% increase from $129/mo to $299/mo. I get pricing adjustments but this is unreal and just seems plain shady.

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