Compare Inline Manual, Teamwork Desk, Whatfix, and Pendo

Pricing

 
STANDARD
$59 per month
Starter
$7 per agent, per month (billed annually)
 
STANDARD PRO
$158 per month
Plus
$13 per agent, per month (billed annually)
 
ENTERPRISE
from $1220 per month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial Unavailable
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.9
8.7
Ease of Use
Ease of Use
7.5
8.6
8.9
8.3
Ease of Setup
Ease of Setup
8.0
8.6
8.1
8.4
Ease of Admin
Ease of Admin
8.3
8.9
8.3
8.6
Quality of Support
Quality of Support
9.7
8.9
9.9
9.1
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
9.3
9.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
9.7
9.6
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.9
Whatfix
8.9
Pendo
8.7
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.6
Whatfix
8.9
Pendo
8.3
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Whatfix
8.1
Pendo
8.4
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Whatfix
8.3
Pendo
8.6
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.9
Pendo
9.1
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.3
Pendo
9.5
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
9.2
Whatfix
9.7
Pendo
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.0%
45.2%
15.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
17.1%
31.0%
74.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.9%
23.8%
10.1%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Pendo
Small-Business
15.7%
Mid-Market
74.2%
Enterprise
10.1%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
23.4%
Computer Software
28.3%
Computer Software
58.5%
 
Marketing and Advertising
14.3%
Information Technology and Services
19.1%
Information Technology and Services
18.9%
Information Technology and Services
11.1%
 
Investment Management
14.3%
Internet
8.5%
Consumer Goods
9.4%
Internet
7.4%
 
Health, Wellness and Fitness
14.3%
Computer Software
8.5%
Internet
5.7%
Marketing and Advertising
5.2%
 
Financial Services
14.3%
Logistics and Supply Chain
6.4%
Telecommunications
3.8%
Education Management
5.2%
 
Other
0.0%
Other
34.0%
Other
34.0%
Other
12.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Pendo
Computer Software
58.5%
Information Technology and Services
11.1%
Internet
7.4%
Marketing and Advertising
5.2%
Education Management
5.2%
Other
12.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 Crowd User in Information Technology and Services

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of.

Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Most Helpful Critical Review
Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Inline Manual
No videos provided
Teamwork Desk
No videos provided
Whatfix
No videos provided
Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Teamwork Desk
No downloads provided
Whatfix
No downloads provided
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