Compare Inline Manual, Teamwork Desk, Whatfix, and WalkMe

Pricing

 
STANDARD
$59 per month
Starter
$7 per agent, per month (billed annually)
 
STANDARD PRO
$158 per month
Plus
$13 per agent, per month (billed annually)
 
ENTERPRISE
from $1220 per month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial Unavailable
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.9
9.0
Ease of Use
Ease of Use
7.5
8.6
8.9
8.0
Ease of Setup
Ease of Setup
8.0
8.6
8.1
8.0
Ease of Admin
Ease of Admin
8.3
8.9
8.3
8.2
Quality of Support
Quality of Support
9.7
8.9
9.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
9.7
9.0
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.9
Whatfix
8.9
WalkMe
9.0
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.6
Whatfix
8.9
WalkMe
8.0
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Whatfix
8.1
WalkMe
8.0
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Whatfix
8.3
WalkMe
8.2
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.9
WalkMe
9.2
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.3
WalkMe
9.3
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
9.2
Whatfix
9.7
WalkMe
9.0

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
8.8
WalkMe
8.8
Searchable Articles
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
8.9
WalkMe
8.8
Community Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
WalkMe
8.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
WalkMe
9.0
Interaction
Web Portals
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
9.4
WalkMe
8.6
Forum to Reponse
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
10.0
WalkMe
9.0
Tickets and Tagging
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
10.0
WalkMe
9.0
Live Chat
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
10.0
WalkMe
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.0%
45.2%
28.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
17.1%
31.0%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.9%
23.8%
34.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
WalkMe
Small-Business
28.0%
Mid-Market
38.0%
Enterprise
34.0%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
23.4%
Computer Software
28.3%
Computer Software
25.4%
 
Marketing and Advertising
14.3%
Information Technology and Services
19.1%
Information Technology and Services
18.9%
Information Technology and Services
19.0%
 
Investment Management
14.3%
Internet
8.5%
Consumer Goods
9.4%
Marketing and Advertising
6.3%
 
Health, Wellness and Fitness
14.3%
Computer Software
8.5%
Internet
5.7%
Internet
4.8%
 
Financial Services
14.3%
Logistics and Supply Chain
6.4%
Telecommunications
3.8%
Insurance
4.8%
 
Other
0.0%
Other
34.0%
Other
34.0%
Other
39.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
WalkMe
Computer Software
25.4%
Information Technology and Services
19.0%
Marketing and Advertising
6.3%
Internet
4.8%
Insurance
4.8%
Other
39.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 Crowd User in Information Technology and Services

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of.

Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

G2 Crowd User in Information Technology and Services

Very expensive.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Most Helpful Critical Review
Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very expensive.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
No screenshots provided
Inline Manual
WalkMe
No screenshots provided
Ask Inline Manual a QuestionContact Inline ManualAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Whatfix a QuestionContact WhatfixRequest More InformationRequest More Information