Compare Inline Manual vs Track-It!
See this
comparison of Inline Manual vs. Track-It!
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
Ease of Use
Ease of Use
7.5
7.8
Ease of Setup
Ease of Setup
8.0
7.3
Ease of Admin
Ease of Admin
8.3
7.8
Quality of Support
Quality of Support
9.7
7.7
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
Meets Requirements
Inline Manual
8.6
Track-It!
7.7
Ease of Use
Inline Manual
7.5
Track-It!
7.8
Ease of Setup
Inline Manual
8.0
Track-It!
7.3
Ease of Admin
Inline Manual
8.3
Track-It!
7.8
Quality of Support
Inline Manual
9.7
Track-It!
7.7
Ease of Doing Business With
Inline Manual
9.7
Track-It!
7.9
Product Direction (% positive)
Inline Manual
10.0
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Track-It!
7.1
Searchable Articles
Inline Manual
Not enough data available
Track-It!
6.7
Community Forums
Inline Manual
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Track-It!
7.6
Forum to Reponse
Inline Manual
Not enough data available
Track-It!
6.9
Tickets and Tagging
Inline Manual
Not enough data available
Track-It!
8.5
Live Chat
Inline Manual
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
32.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
13.5%
 
Marketing and Advertising
14.3%
Hospital & Health Care
9.4%
 
Investment Management
14.3%
Higher Education
7.3%
 
Health, Wellness and Fitness
14.3%
Utilities
5.2%
 
Financial Services
14.3%
Law Practice
5.2%
 
Other
0.0%
Other
59.4%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

Screenshots

 
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