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Compare Inline Manual vs Zendesk Support

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comparison of Inline Manual vs. Zendesk Support
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 1,262 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
Essential
$5 /month
 
STANDARD PRO
$158 per month
Team
$19 /month
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.7
(Based on 1,155 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,159 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 557 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 578 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 979 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 542 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
 
Computer Software
50.0%
Computer Software
18.8%
 
Marketing and Advertising
16.7%
Information Technology and Services
14.9%
 
Investment Management
16.7%
Internet
10.9%
 
Financial Services
16.7%
Marketing and Advertising
5.3%
 
Telecommunications
3.4%
 
Other
0.0%
Other
46.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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