Compare Inline Manual vs Zendesk Support

See this comparison of Inline Manual vs. Zendesk Support based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 1054 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
Essential
$5 /month
 
STANDARD PRO
$158 per month
Team
$19 /month
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.7
(Based on 969 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 973 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 476 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 819 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 967 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.4%
 
Computer Software
50.0%
Computer Software
19.8%
 
Marketing and Advertising
16.7%
Information Technology and Services
14.7%
 
Investment Management
16.7%
Internet
11.5%
 
Financial Services
16.7%
Marketing and Advertising
5.9%
 
Telecommunications
3.2%
 
Other
0.0%
Other
45.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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