Want to see who topped the 2019 Best Software Awards?

Compare Inline Manual, Zendesk Support, and Freshdesk

 
STANDARD
$59 per month
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
STANDARD PRO
$158 per month
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.7
(Based on 1,214 reviews)
8.6
(Based on 1,780 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,218 reviews)
8.9
(Based on 1,790 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.3
(Based on 581 reviews)
8.7
(Based on 1,304 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 604 reviews)
8.8
(Based on 1,337 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 1,032 reviews)
9.0
(Based on 1,727 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.6
(Based on 567 reviews)
9.0
(Based on 1,271 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.8
(Based on 1,206 reviews)
8.8
(Based on 1,775 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.5%
54.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.3%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
10.3%
 
Computer Software
50.0%
Computer Software
18.4%
Information Technology and Services
20.7%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.0%
Computer Software
14.3%
 
Investment Management
16.7%
Internet
10.7%
Internet
6.0%
 
Financial Services
16.7%
Marketing and Advertising
5.1%
Education Management
3.7%
 
Telecommunications
3.3%
E-Learning
3.4%
 
Other
0.0%
Other
47.5%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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