Compare Inline Manual, Zendesk Support, Freshdesk, and HappyFox

Pricing

 
STANDARD
$59
per month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
STANDARD PRO
$158
per month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
ENTERPRISE
from $1220
per month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.5
8.9
Ease of Use
Ease of Use
7.5
8.6
8.8
9.3
Ease of Setup
Ease of Setup
8.0
8.2
8.5
8.9
Ease of Admin
Ease of Admin
8.3
8.3
8.7
9.1
Quality of Support
Quality of Support
9.7
8.4
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
8.6
9.3
Meets Requirements
Inline Manual
8.6
Zendesk Support
8.6
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Inline Manual
7.5
Zendesk Support
8.6
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Inline Manual
8.0
Zendesk Support
8.2
Freshdesk
8.5
HappyFox
8.9
Ease of Admin
Inline Manual
8.3
Zendesk Support
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Inline Manual
9.7
Zendesk Support
8.4
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Inline Manual
9.7
Zendesk Support
8.4
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Inline Manual
10.0
Zendesk Support
7.6
Freshdesk
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.6
HappyFox
8.8
Community Forums
Inline Manual
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zendesk Support
8.2
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Inline Manual
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Inline Manual
Not enough data available
Zendesk Support
8.9
Freshdesk
8.8
HappyFox
9.3
Live Chat
Inline Manual
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
39.0%
53.1%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
36.2%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
16.3%
10.7%
15.5%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
42.9%
Computer Software
17.9%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Marketing and Advertising
14.3%
Information Technology and Services
15.3%
Computer Software
14.0%
Computer Software
12.2%
 
Investment Management
14.3%
Internet
10.3%
Internet
5.9%
Higher Education
6.4%
 
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.9%
Education Management
3.7%
Real Estate
3.8%
 
Financial Services
14.3%
Telecommunications
3.3%
E-Learning
3.4%
Education Management
3.8%
 
Other
0.0%
Other
48.3%
Other
52.7%
Other
59.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
Inline Manual
No videos provided
Zendesk Support
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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