Compare Inline Manual, Zendesk Support, Freshdesk, and TeamSupport

 
STANDARD
$59 per month
Essential
$5 /month
Sprout
Free for UNLIMITED agents
Support Desk
$50 / agent / month billed annually
 
STANDARD PRO
$158 per month
Team
$19 /month
Blossom
$19 / agent / month billed annually
Enterprise
$65 / agent / month billed annually
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
Garden
$35 / agent / month billed annually
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.8
(Based on 1,269 reviews)
8.6
(Based on 1,852 reviews)
8.7
(Based on 490 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,273 reviews)
8.9
(Based on 1,862 reviews)
8.8
(Based on 491 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.3
(Based on 602 reviews)
8.7
(Based on 1,340 reviews)
8.5
(Based on 231 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 625 reviews)
8.8
(Based on 1,374 reviews)
8.8
(Based on 233 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 1,082 reviews)
9.0
(Based on 1,797 reviews)
9.0
(Based on 445 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.6
(Based on 587 reviews)
9.0
(Based on 1,308 reviews)
9.3
(Based on 238 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.8
(Based on 1,261 reviews)
8.7
(Based on 1,847 reviews)
9.1
(Based on 490 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.8%
53.6%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.9%
35.7%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.3%
10.7%
11.1%
 
Computer Software
50.0%
Computer Software
18.1%
Information Technology and Services
20.6%
Computer Software
27.3%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.1%
Computer Software
14.1%
Information Technology and Services
20.6%
 
Investment Management
16.7%
Internet
10.6%
Internet
5.9%
Internet
5.6%
 
Financial Services
16.7%
Marketing and Advertising
5.0%
Education Management
3.7%
Financial Services
4.5%
 
Telecommunications
3.3%
E-Learning
3.4%
Hospitality
3.6%
 
Other
0.0%
Other
47.9%
Other
52.2%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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