Compare Inline Manual, Zendesk Support, Freshdesk, and Zoho Desk

 
Inline Manual
Zendesk Support
Freshdesk
Zoho Desk
Optimized for quick response
 
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Inline Manual
Inline Manual
4.8
Based on 5 reviews
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Zendesk Support
Zendesk Support
4.2
Based on 1,387 reviews
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 907 reviews
Optimized for quick response
 
STANDARD
$59 per month
Essential
$5 /month
Sprout
Free for UNLIMITED agents
FREE
$0 /agent/month
 
STANDARD PRO
$158 per month
Team
$19 /month
Blossom
$19 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
Garden
$35 / agent / month billed annually
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.8
(Based on 1,271 reviews)
8.6
(Based on 1,856 reviews)
8.7
(Based on 829 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,275 reviews)
8.9
(Based on 1,866 reviews)
8.6
(Based on 829 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.3
(Based on 602 reviews)
8.7
(Based on 1,341 reviews)
8.3
(Based on 677 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 625 reviews)
8.8
(Based on 1,375 reviews)
8.5
(Based on 676 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 1,084 reviews)
9.0
(Based on 1,801 reviews)
8.3
(Based on 744 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.6
(Based on 587 reviews)
9.0
(Based on 1,309 reviews)
8.6
(Based on 630 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.8
(Based on 1,263 reviews)
8.8
(Based on 1,851 reviews)
8.8
(Based on 819 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.8%
53.6%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.9%
35.6%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
10.7%
5.9%
 
Computer Software
50.0%
Computer Software
18.1%
Information Technology and Services
20.6%
Information Technology and Services
24.9%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.2%
Computer Software
14.2%
Computer Software
10.4%
 
Investment Management
16.7%
Internet
10.6%
Internet
5.9%
Internet
4.2%
 
Financial Services
16.7%
Marketing and Advertising
5.0%
Education Management
3.7%
Telecommunications
4.2%
 
Telecommunications
3.3%
E-Learning
3.5%
Marketing and Advertising
4.2%
 
Other
0.0%
Other
47.9%
Other
52.2%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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