Want to see who topped the 2019 Best Software Awards?

Compare Inline Manual, Zendesk Support, and Help Scout

 
STANDARD
$59 per month
Essential
$5 /month
Standard
$15 user/month
 
STANDARD PRO
$158 per month
Team
$19 /month
Plus
$27 user/month
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
Basic
$8 user/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.7
(Based on 1,221 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,225 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.3
(Based on 585 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 608 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 1,037 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.6
(Based on 571 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.8
(Based on 1,213 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.8%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.1%
2.5%
 
Computer Software
50.0%
Computer Software
18.4%
Computer Software
23.4%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.1%
Internet
20.3%
 
Investment Management
16.7%
Internet
10.6%
Information Technology and Services
8.2%
 
Financial Services
16.7%
Marketing and Advertising
5.1%
Marketing and Advertising
6.3%
 
Telecommunications
3.3%
E-Learning
4.4%
 
Other
0.0%
Other
47.4%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
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Kate from G2 Crowd

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