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Compare Inline Manual, Zendesk Support, and TeamSupport

 
STANDARD
$59 per month
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
STANDARD PRO
$158 per month
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.7
(Based on 1,229 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,233 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.3
(Based on 587 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 610 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 1,044 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.6
(Based on 573 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.8
(Based on 1,221 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.9%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.9%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
11.2%
 
Computer Software
50.0%
Computer Software
18.4%
Computer Software
27.7%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.1%
Information Technology and Services
20.7%
 
Investment Management
16.7%
Internet
10.7%
Internet
5.7%
 
Financial Services
16.7%
Marketing and Advertising
5.1%
Financial Services
4.6%
 
Telecommunications
3.3%
Hospitality
3.7%
 
Other
0.0%
Other
47.5%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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