Want to see who topped the 2019 Best Software Awards?

Compare Inline Manual, Zendesk Support, and Zoho Desk

 
STANDARD
$59 per month
Essential
$5 /month
FREE
$0 /agent/month
 
STANDARD PRO
$158 per month
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
from $1220 per month
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.7
(Based on 1,212 reviews)
8.7
(Based on 722 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.7
(Based on 1,216 reviews)
8.7
(Based on 722 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.3
(Based on 581 reviews)
8.3
(Based on 582 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 603 reviews)
8.6
(Based on 581 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.5
(Based on 1,032 reviews)
8.3
(Based on 652 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.6
(Based on 566 reviews)
8.6
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.8
(Based on 1,204 reviews)
8.9
(Based on 714 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
38.6%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.2%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
6.1%
 
Computer Software
50.0%
Computer Software
18.4%
Information Technology and Services
25.4%
 
Marketing and Advertising
16.7%
Information Technology and Services
15.1%
Computer Software
11.0%
 
Investment Management
16.7%
Internet
10.7%
Internet
4.3%
 
Financial Services
16.7%
Marketing and Advertising
5.1%
Marketing and Advertising
4.0%
 
Telecommunications
3.3%
Telecommunications
3.9%
 
Other
0.0%
Other
47.4%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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