Compare Inline Manual vs Zoho Desk
See this
comparison of Inline Manual vs. Zoho Desk
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Zoho Desk rates 4.3/5 stars with 1,015 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
FREE
$0
/agent/month
 
STANDARD PRO
$158
per month
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
from $1220
per month
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
7.5
8.5
Ease of Setup
Ease of Setup
8.0
8.2
Ease of Admin
Ease of Admin
8.3
8.4
Quality of Support
Quality of Support
9.7
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
Inline Manual
8.6
Zoho Desk
8.6
Ease of Use
Inline Manual
7.5
Zoho Desk
8.5
Ease of Setup
Inline Manual
8.0
Zoho Desk
8.2
Ease of Admin
Inline Manual
8.3
Zoho Desk
8.4
Quality of Support
Inline Manual
9.7
Zoho Desk
8.2
Ease of Doing Business With
Inline Manual
9.7
Zoho Desk
8.5
Product Direction (% positive)
Inline Manual
10.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zoho Desk
8.6
Searchable Articles
Inline Manual
Not enough data available
Zoho Desk
8.6
Community Forums
Inline Manual
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zoho Desk
8.3
Interaction
Web Portals
Inline Manual
Not enough data available
Zoho Desk
8.4
Forum to Reponse
Inline Manual
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
Inline Manual
Not enough data available
Zoho Desk
8.7
Live Chat
Inline Manual
Not enough data available
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
5.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
24.4%
 
Marketing and Advertising
14.3%
Computer Software
10.7%
 
Investment Management
14.3%
Marketing and Advertising
4.1%
 
Health, Wellness and Fitness
14.3%
Internet
4.0%
 
Financial Services
14.3%
Telecommunications
4.0%
 
Other
0.0%
Other
52.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Inline Manual
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Inline Manual
No downloads provided
Zoho Desk
No downloads provided
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