Compare Intercom vs KANA Enterprise
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 Intercom 4.3 Based on 685 reviews Optimized for quick response |  KANA Enterprise 3.8 Based on 11 reviews |
Pricing
Engage $53 starting from | ‐ | |
Respond $53 starting from | ‐ | |
Educate $49 monthly flat rate | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 624 reviews) | 8.2 (Based on 11 reviews) |
| Ease of Use | 8.8 (Based on 629 reviews) | 8.5 (Based on 11 reviews) |
| Ease of Setup | 8.5 (Based on 278 reviews) | 6.8 (Based on 7 reviews) |
| Ease of Admin | 8.8 (Based on 293 reviews) | 7.0 (Based on 7 reviews) |
| Quality of Support | 8.7 (Based on 589 reviews) | 7.8 (Based on 8 reviews) |
| Ease of Doing Business With | 8.9 (Based on 282 reviews) | 7.0 (Based on 5 reviews) |
| Product Direction (% positive) | 8.7 (Based on 621 reviews) | 7.1 (Based on 11 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 69.2% | 0.0% |
Mid-Market (51-1000 emp.) | 26.7% | 10.0% |
Enterprise (> 1000 emp.) | 4.1% | 90.0% |
Reviewers' Industry
Computer Software 24.8% | Information Technology and Services 18.8% | |
Internet 16.8% | Telecommunications 12.5% | |
Information Technology and Services 15.1% | Retail 12.5% | |
Marketing and Advertising 6.9% | Outsourcing/Offshoring 12.5% | |
Education Management 2.0% | Insurance 12.5% | |
Other 34.4% | Other 31.3% |
Reviews
| Most Helpful Favorable Review | Leanna W. User in Staffing and Recruiting This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of... | G2 Crowd User in Information Technology and Services Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application |
| Most Helpful Critical Review | G2 Crowd User We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of... | G2 Crowd User in Financial Services The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once. |
