Compare Intercom vs KANA Enterprise

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comparison of Intercom vs. KANA Enterprise
based on data from user reviews. Intercom rates 4.3/5 stars with 685 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Intercom
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KANA Enterprise
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Intercom
Intercom
4.3
Based on 685 reviews
Optimized for quick response
KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
 
Engage
$53 starting from
 
Respond
$53 starting from
 
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 624 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 629 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 278 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 293 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 589 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 282 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 621 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.2%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
90.0%
 
Computer Software
24.8%
Information Technology and Services
18.8%
 
Internet
16.8%
Telecommunications
12.5%
 
Information Technology and Services
15.1%
Retail
12.5%
 
Marketing and Advertising
6.9%
Outsourcing/Offshoring
12.5%
 
Education Management
2.0%
Insurance
12.5%
 
Other
34.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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 No downloads provided.
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