Compare Intercom, KANA Enterprise, and SnapEngage
 Intercom 4.3 Based on 687 reviews Optimized for quick response |  KANA Enterprise 3.8 Based on 11 reviews |  SnapEngage 4.5 Based on 127 reviews |
Pricing
Engage $53 starting from | ‐ | Essentials From $16 per user / per month | |
Respond $53 starting from | ‐ | Professional From $26 per user / per month | |
Educate $49 monthly flat rate | ‐ | Enterprise From $40 per user / per month | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 626 reviews) | 8.2 (Based on 11 reviews) | 8.8 (Based on 123 reviews) |
| Ease of Use | 8.8 (Based on 631 reviews) | 8.5 (Based on 11 reviews) | 9.3 (Based on 125 reviews) |
| Ease of Setup | 8.5 (Based on 280 reviews) | 6.8 (Based on 7 reviews) | 9.0 (Based on 79 reviews) |
| Ease of Admin | 8.8 (Based on 295 reviews) | 7.0 (Based on 7 reviews) | 9.0 (Based on 78 reviews) |
| Quality of Support | 8.7 (Based on 591 reviews) | 7.8 (Based on 8 reviews) | 9.2 (Based on 114 reviews) |
| Ease of Doing Business With | 8.9 (Based on 284 reviews) | 7.0 (Based on 5 reviews) | 9.4 (Based on 78 reviews) |
| Product Direction (% positive) | 8.7 (Based on 623 reviews) | 7.1 (Based on 11 reviews) | 8.7 (Based on 123 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 69.2% | 0.0% | 42.9% |
Mid-Market (51-1000 emp.) | 26.7% | 10.0% | 47.6% |
Enterprise (> 1000 emp.) | 4.1% | 90.0% | 9.5% |
Reviewers' Industry
Computer Software 24.8% | Information Technology and Services 18.8% | Information Technology and Services 14.5% | |
Internet 16.8% | Telecommunications 12.5% | Computer Software 14.5% | |
Information Technology and Services 15.0% | Retail 12.5% | Financial Services 5.3% | |
Marketing and Advertising 6.9% | Outsourcing/Offshoring 12.5% | Telecommunications 4.6% | |
Education Management 2.0% | Insurance 12.5% | Insurance 4.6% | |
Other 34.5% | Other 31.3% | Other 56.6% |
Reviews
| Most Helpful Favorable Review | Leanna W. User in Staffing and Recruiting This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of... | G2 Crowd User in Banking I like that it stores all my messages from the customer in one place. | Kristen F. Administrator in Information Technology and Services We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was... |
| Most Helpful Critical Review | G2 Crowd User We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of... | G2 Crowd User in Insurance Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers | G2 Crowd User in Staffing and Recruiting Keyboard shortcuts can be quite confusing |
