Compare Intercom, KANA Enterprise, and SnapEngage

 
Engage
$53 starting from
Essentials
From $16 per user / per month
 
Respond
$53 starting from
Professional
From $26 per user / per month
 
Educate
$49 monthly flat rate
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 626 reviews)
8.2
(Based on 11 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 631 reviews)
8.5
(Based on 11 reviews)
9.3
(Based on 125 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 280 reviews)
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 295 reviews)
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 591 reviews)
7.8
(Based on 8 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 284 reviews)
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 623 reviews)
7.1
(Based on 11 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.2%
0.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
10.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
90.0%
9.5%
 
Computer Software
24.8%
Information Technology and Services
18.8%
Information Technology and Services
14.5%
 
Internet
16.8%
Telecommunications
12.5%
Computer Software
14.5%
 
Information Technology and Services
15.0%
Retail
12.5%
Financial Services
5.3%
 
Marketing and Advertising
6.9%
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
 
Education Management
2.0%
Insurance
12.5%
Insurance
4.6%
 
Other
34.5%
Other
31.3%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Kate from G2 Crowd

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