Compare Intercom vs LiveChat

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comparison of Intercom vs. LiveChat
based on data from user reviews. Intercom rates 4.3/5 stars with 652 reviews. LiveChat rates 4.5/5 stars with 467 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Intercom
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LiveChat
Add Product
Intercom
Intercom
4.3
Based on 652 reviews
Optimized for quick response
LiveChat
LiveChat
4.5
Based on 467 reviews
 
Engage
$53 starting from
Starter
$16 per seat / month
 
Respond
$53 starting from
Team
$33 per seat / month
 
Educate
$49 monthly flat rate
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 595 reviews)
9.2
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 600 reviews)
9.4
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 266 reviews)
9.2
(Based on 188 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 281 reviews)
9.2
(Based on 188 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 561 reviews)
9.2
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 270 reviews)
9.2
(Based on 184 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 593 reviews)
8.5
(Based on 443 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.0%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.1%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
15.6%
 
Computer Software
25.1%
Computer Software
9.6%
 
Internet
17.1%
Information Technology and Services
8.8%
 
Information Technology and Services
15.4%
Internet
5.4%
 
Marketing and Advertising
6.8%
Retail
5.2%
 
Education Management
2.0%
Telecommunications
3.2%
 
Other
33.7%
Other
67.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

CAMILA R.
User

Una de las desventajas más grandes, son la necesidad constante de una vigilancia las 24 horas del día. Es complicado atender en cualquier momento cualquier necesidad que pueda surgir generando a su vez un sobre coste para el que algunas empresas no están...

 
 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Ask Intercom a QuestionContact Intercom
Kate from G2 Crowd

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