Compare Intercom vs LiveChat

See this comparison of Intercom vs. LiveChat based on data from user reviews. Intercom rates 4.2/5 stars with 419 reviews. LiveChat rates 4.5/5 stars with 403 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Engage
$53 starting from
Starter
$16 per seat / month
 
Respond
$53 starting from
Team
$33 per seat / month
 
Educate
$49 monthly flat rate
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 393 reviews)
9.2
(Based on 383 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 397 reviews)
9.4
(Based on 382 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 153 reviews)
9.3
(Based on 165 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 165 reviews)
9.3
(Based on 165 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 364 reviews)
9.3
(Based on 351 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 154 reviews)
9.3
(Based on 163 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 393 reviews)
8.6
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.0%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.0%
15.6%
 
Computer Software
24.0%
Computer Software
10.4%
 
Internet
17.9%
Information Technology and Services
9.7%
 
Information Technology and Services
16.5%
Internet
6.0%
 
Marketing and Advertising
8.3%
Retail
5.1%
 
E-Learning
1.5%
Banking
3.1%
 
Other
31.8%
Other
65.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

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Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in Computer Software

Not much I didn't like about the application. It was a simple enough format for easy use.

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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