Compare Intercom vs LiveChat

See this comparison of Intercom vs. LiveChat based on data from user reviews. Intercom rates 4.2/5 stars with 461 reviews. LiveChat rates 4.5/5 stars with 450 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Intercom
Intercom
Based on 461 reviews
LiveChat
LiveChat
Based on 450 reviews
 
Engage
$53 starting from
Starter
$16 per seat / month
 
Respond
$53 starting from
Team
$33 per seat / month
 
Educate
$49 monthly flat rate
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 431 reviews)
9.2
(Based on 428 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 435 reviews)
9.4
(Based on 427 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 168 reviews)
9.2
(Based on 188 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 181 reviews)
9.2
(Based on 188 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 398 reviews)
9.2
(Based on 392 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 172 reviews)
9.2
(Based on 184 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 430 reviews)
8.5
(Based on 426 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.1%
49.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.1%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.8%
15.5%
 
Computer Software
24.6%
Computer Software
9.8%
 
Internet
18.2%
Information Technology and Services
9.1%
 
Information Technology and Services
16.4%
Internet
5.4%
 
Marketing and Advertising
8.0%
Retail
5.3%
 
Retail
1.6%
Banking
2.9%
 
Other
31.2%
Other
67.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Brittany B.
User in Real Estate

Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the receiver.

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
Ask Intercom a QuestionContact Intercom
Kate from G2 Crowd

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