Compare Intercom vs LiveChat

See this comparison of Intercom vs. LiveChat based on data from user reviews. Intercom rates 4.2/5 stars with 364 reviews. LiveChat rates 4.5/5 stars with 366 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Engage
$53 starting from
Starter
$16 per seat / month
 
Respond
$53 starting from
Team
$33 per seat / month
 
Educate
$49 monthly flat rate
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 343 reviews)
9.2
(Based on 350 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 347 reviews)
9.4
(Based on 349 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 137 reviews)
9.3
(Based on 150 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 147 reviews)
9.2
(Based on 150 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 319 reviews)
9.3
(Based on 318 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 138 reviews)
9.3
(Based on 148 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 342 reviews)
8.5
(Based on 349 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.6%
49.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.7%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.7%
15.2%
 
Computer Software
21.5%
Computer Software
11.3%
 
Internet
19.6%
Information Technology and Services
10.5%
 
Information Technology and Services
16.2%
Internet
6.6%
 
Marketing and Advertising
8.8%
Retail
5.8%
 
Human Resources
1.7%
Banking
3.1%
 
Other
32.2%
Other
62.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Mike K.
Administrator in Real Estate

Everything is now in one place. To start, we were using Intercom for in-app chat and GrooveHQ for KB and helpdesk. We switched from GrooveHQ to Zendesk for features, but the problem with Zendesk is that the structure for ticketing does not really fit our...

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Josefína S.
Administrator in Computer Software

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

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SHAUN O.
User in Computer Networking

There's a source code you have to enter to use it as multilingual.

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Contact LiveChat
Kate avatar
Kate from G2 Crowd

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