Compare Intercom vs SnapEngage

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comparison of Intercom vs. SnapEngage
based on data from user reviews. Intercom rates 4.3/5 stars with 685 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Intercom
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SnapEngage
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Intercom
Intercom
4.3
Based on 685 reviews
Optimized for quick response
SnapEngage
SnapEngage
4.5
Based on 127 reviews
 
Engage
$53 starting from
Essentials
From $16 per user / per month
 
Respond
$53 starting from
Professional
From $26 per user / per month
 
Educate
$49 monthly flat rate
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 624 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 629 reviews)
9.3
(Based on 125 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 278 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 293 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 589 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 282 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 621 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.2%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
9.5%
 
Computer Software
24.8%
Information Technology and Services
14.5%
 
Internet
16.8%
Computer Software
14.5%
 
Information Technology and Services
15.1%
Financial Services
5.3%
 
Marketing and Advertising
6.9%
Telecommunications
4.6%
 
Education Management
2.0%
Insurance
4.6%
 
Other
34.4%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Aubree G.
User

the layout isn't always aesthetically pleasing

 
 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Ask Intercom a QuestionContact IntercomAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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