Compare Intercom, SnapEngage, and Talkus

 
Engage
$53 starting from
Essentials
From $16 per user / per month
 
Respond
$53 starting from
Professional
From $26 per user / per month
 
Educate
$49 monthly flat rate
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 629 reviews)
8.8
(Based on 123 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 634 reviews)
9.3
(Based on 125 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 282 reviews)
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 297 reviews)
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 594 reviews)
9.2
(Based on 114 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 286 reviews)
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 626 reviews)
8.7
(Based on 123 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.2%
42.9%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.8%
47.6%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
9.5%
8.3%
 
Computer Software
24.7%
Information Technology and Services
14.5%
Internet
25.0%
 
Internet
16.8%
Computer Software
14.5%
Logistics and Supply Chain
16.7%
 
Information Technology and Services
15.2%
Financial Services
5.3%
Marketing and Advertising
8.3%
 
Marketing and Advertising
6.9%
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
 
Education Management
2.0%
Insurance
4.6%
Information Technology and Services
8.3%
 
Other
34.4%
Other
56.6%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

 
 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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