Compare Intercom, Zoho SalesIQ, and LiveChat

Pricing

 
Engage
$53
starting from
FREE
Free
Starter
$16
per seat / month
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
Team
$33
per seat / month
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
Business
$50
per seat / month
 
ENTERPRISE
$129 for 10 Users
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
9.1
Ease of Use
Ease of Use
8.7
8.8
9.4
Ease of Setup
Ease of Setup
8.3
8.8
9.1
Ease of Admin
Ease of Admin
8.7
8.8
9.2
Quality of Support
Quality of Support
8.5
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
8.5
8.7
8.4
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
LiveChat
9.1
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
LiveChat
9.4
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
LiveChat
9.1
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
LiveChat
9.2
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
LiveChat
9.1
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
LiveChat
9.2
Product Direction (% positive)
Intercom
8.5
Zoho SalesIQ
8.7
LiveChat
8.4

Features

Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
LiveChat
9.2
Notifications
Intercom
8.7
Zoho SalesIQ
8.4
LiveChat
8.9
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
LiveChat
8.5
In-App Messaging
Intercom
9.0
Zoho SalesIQ
8.9
LiveChat
8.8
Internal Use
Customization
Intercom
7.8
Zoho SalesIQ
8.1
LiveChat
8.5
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.0
LiveChat
8.8
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
LiveChat
8.5
Knowledge Base
Intercom
8.2
Zoho SalesIQ
7.5
LiveChat
8.6
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.6
LiveChat
8.6
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.6
LiveChat
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.1%
78.2%
47.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.9%
17.2%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.0%
4.6%
16.9%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
LiveChat
Small-Business
47.4%
Mid-Market
35.7%
Enterprise
16.9%

Reviewers' Industry

 
Computer Software
24.7%
Information Technology and Services
15.8%
Computer Software
9.4%
 
Internet
16.9%
Marketing and Advertising
8.2%
Information Technology and Services
8.3%
 
Information Technology and Services
15.2%
Computer Software
6.6%
Retail
4.9%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Internet
4.9%
 
Education Management
2.0%
Telecommunications
4.4%
Telecommunications
3.3%
 
Other
34.3%
Other
59.6%
Other
69.1%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

G2 Crowd User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

G2 Crowd User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Most Helpful Critical Review
Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

Screenshots

 
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Zoho SalesIQ
No screenshots provided

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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