Compare Intercom, Zoho SalesIQ, and Zendesk Chat

Pricing

 
Engage
$53
starting from
FREE
Free
LITE
Free
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
BASIC
$11.20
per agent/mo. ( billed annually)
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
ADVANCED
$20
per agent/mo. (billed annually)
 
ENTERPRISE
$129 for 10 Users
per month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.8
Ease of Use
Ease of Use
8.7
8.8
8.8
Ease of Setup
Ease of Setup
8.3
8.8
8.5
Ease of Admin
Ease of Admin
8.7
8.8
8.3
Quality of Support
Quality of Support
8.5
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
8.5
8.7
8.6
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Zendesk Chat
8.8
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Zendesk Chat
8.8
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Zendesk Chat
8.5
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Zendesk Chat
8.3
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Zendesk Chat
8.4
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Zendesk Chat
8.5
Product Direction (% positive)
Intercom
8.5
Zoho SalesIQ
8.7
Zendesk Chat
8.6

Features

Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
Zendesk Chat
9.1
Notifications
Intercom
8.7
Zoho SalesIQ
8.4
Zendesk Chat
8.8
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
Zendesk Chat
8.1
In-App Messaging
Intercom
9.0
Zoho SalesIQ
8.9
Zendesk Chat
8.9
Internal Use
Customization
Intercom
7.8
Zoho SalesIQ
8.1
Zendesk Chat
7.7
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.0
Zendesk Chat
8.6
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
Zendesk Chat
8.1
Knowledge Base
Intercom
8.2
Zoho SalesIQ
7.5
Zendesk Chat
8.5
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.6
Zendesk Chat
8.5
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.6
Zendesk Chat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.1%
78.2%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.9%
17.2%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.0%
4.6%
11.9%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Zendesk Chat
Small-Business
47.8%
Mid-Market
40.3%
Enterprise
11.9%

Reviewers' Industry

 
Computer Software
24.7%
Information Technology and Services
15.8%
Computer Software
15.7%
 
Internet
16.9%
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
 
Information Technology and Services
15.2%
Computer Software
6.6%
Internet
8.0%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Consumer Services
6.3%
 
Education Management
2.0%
Telecommunications
4.4%
Telecommunications
5.3%
 
Other
34.3%
Other
59.6%
Other
56.5%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Zendesk Chat
Computer Software
15.7%
Information Technology and Services
8.2%
Internet
8.0%
Consumer Services
6.3%
Telecommunications
5.3%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

G2 Crowd User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

G2 Crowd User in Health, Wellness and Fitness

no effort to time space of chat but trying to figure out user groups to isolate concerns

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Most Helpful Critical Review
Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
G2 Crowd User in Health, Wellness and Fitness

no effort to time space of chat but trying to figure out user groups to isolate concerns

Screenshots

 
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5 of 6
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No screenshots provided
1 of 3
2 of 3
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Zoho SalesIQ
No screenshots provided
Zendesk Chat

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos providedNo videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads provided
Zoho SalesIQ
No downloads provided
Zendesk Chat
No downloads provided
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