Compare Issuetrak vs Help Scout
See this
comparison of Issuetrak vs. Help Scout
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Help Scout rates 4.3/5 stars with 134 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
Basic
$8
user/month
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.4
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
8.0
8.8
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
7.8
7.7
Meets Requirements
Issuetrak
8.0
Help Scout
8.4
Ease of Use
Issuetrak
8.2
Help Scout
9.2
Ease of Setup
Issuetrak
8.0
Help Scout
8.8
Ease of Admin
Issuetrak
8.3
Help Scout
8.8
Quality of Support
Issuetrak
9.0
Help Scout
8.8
Ease of Doing Business With
Issuetrak
9.3
Help Scout
9.0
Product Direction (% positive)
Issuetrak
7.8
Help Scout
7.7

Features

Ticket and Case Management
Workflow
Issuetrak
7.9
Help Scout
8.2
Response Automation
Issuetrak
8.2
Help Scout
8.4
SLA Management
Issuetrak
7.4
Help Scout
Not enough data available
Attachments/Screencasts
Issuetrak
8.1
Help Scout
8.4
Ticket Collaboration
Issuetrak
8.1
Help Scout
8.7
Ticket creation user experience
Issuetrak
8.4
Help Scout
9.2
Ticket response user experience
Issuetrak
8.1
Help Scout
9.3
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Help Scout
8.7
Searchable Articles
Issuetrak
Not enough data available
Help Scout
7.8
Community Forums
Issuetrak
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
Issuetrak
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Issuetrak
Not enough data available
Help Scout
8.8
Forum to Reponse
Issuetrak
Not enough data available
Help Scout
8.0
Tickets and Tagging
Issuetrak
Not enough data available
Help Scout
8.7
Live Chat
Issuetrak
Not enough data available
Help Scout
6.4
Communication Channels
Customer Portal
Issuetrak
8.2
Help Scout
9.0
Email to Case
Issuetrak
8.4
Help Scout
9.2
Chat/Live Support
Issuetrak
7.3
Help Scout
6.8
Social Integration
Issuetrak
Not enough data available
Help Scout
7.6
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
Issuetrak
7.8
Help Scout
7.5
Products and Version Tracking
Issuetrak
7.9
Help Scout
Not enough data available
Call Scripting
Issuetrak
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
Help Scout
Not enough data available
Knowledge Base
Issuetrak
7.5
Help Scout
8.3
Ideas/Feedback
Issuetrak
7.8
Help Scout
9.2
Q&A
Issuetrak
7.6
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Help Scout
Not enough data available
Reporting
Issuetrak
6.8
Help Scout
8.0
Dashboards
Issuetrak
7.9
Help Scout
8.1
Platform
ITIL Compliance
Issuetrak
6.9
Help Scout
Not enough data available
Mobile User Support
Issuetrak
5.7
Help Scout
Not enough data available
Customization
Issuetrak
7.7
Help Scout
7.5
User, Role, and Access Management
Issuetrak
8.3
Help Scout
8.4
Internationalization
Issuetrak
Not enough data available
Help Scout
8.1
Performance & Reliability
Issuetrak
9.2
Help Scout
9.3
Integration APIs
Issuetrak
6.7
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
3.1%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
15.4%
Computer Software
22.6%
 
Telecommunications
9.2%
Internet
19.0%
 
Hospital & Health Care
9.2%
Information Technology and Services
8.3%
 
Financial Services
6.2%
Marketing and Advertising
6.0%
 
Education Management
6.2%
Hospital & Health Care
4.8%
 
Other
53.8%
Other
39.3%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Screenshots

 
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