Compare Issuetrak vs JIRA Service Desk

See this comparison of Issuetrak vs. JIRA Service Desk based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. JIRA Service Desk rates 4.1/5 stars with 419 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
GET STARTED
$10 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
FOR GROWING TEAMS
$20 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.6
(Based on 398 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 399 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.6
(Based on 148 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.6
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 330 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.4
(Based on 138 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.1
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
41.8%
 
Information Technology and Services
15.4%
Information Technology and Services
28.9%
 
Hospital & Health Care
9.2%
Computer Software
15.5%
 
Telecommunications
9.2%
Internet
6.3%
 
Education Management
6.2%
Telecommunications
4.4%
 
Financial Services
6.2%
Financial Services
4.1%
 
Other
53.8%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

 
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