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Compare Issuetrak vs Jira Service Desk

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comparison of Issuetrak vs. Jira Service Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Jira Service Desk
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Jira Service Desk
Jira Service Desk
4.1
Based on 436 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
GET STARTED
$10 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
FOR GROWING TEAMS
$20 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.6
(Based on 413 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 414 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 343 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.1
(Based on 405 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
42.5%
 
Information Technology and Services
15.4%
Information Technology and Services
28.8%
 
Telecommunications
9.2%
Computer Software
15.1%
 
Hospital & Health Care
9.2%
Internet
6.0%
 
Financial Services
6.2%
Telecommunications
4.3%
 
Education Management
6.2%
Financial Services
4.1%
 
Other
53.8%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

 
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Kate from G2 Crowd

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