Compare Issuetrak vs JIRA Service Desk

See this comparison of Issuetrak vs. JIRA Service Desk based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
GET STARTED
$10 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
FOR GROWING TEAMS
$20 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.6
(Based on 388 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 389 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.1
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
41.5%
 
Information Technology and Services
15.4%
Information Technology and Services
28.5%
 
Hospital & Health Care
9.2%
Computer Software
15.6%
 
Telecommunications
9.2%
Internet
6.5%
 
Education Management
6.2%
Financial Services
4.2%
 
Financial Services
6.2%
Telecommunications
4.2%
 
Other
53.8%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
0 mh1icfu7otn5vjkadx5lxrt7wbfnyrwfkli5 spm7lqcyizfd9d6jjom2tncjeetflwevzgafrfb00wy3p9c0rrgcrf900la3p9hqvlfwa szdetsg8qnmiog5j6n060ertfpkep4yt
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
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Kate avatar
Kate from G2 Crowd

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