Compare Issuetrak vs JIRA Service Desk

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comparison of Issuetrak vs. JIRA Service Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
GET STARTED
$10 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
FOR GROWING TEAMS
$20 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.6
(Based on 404 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 405 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 335 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.1
(Based on 396 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
42.4%
 
Information Technology and Services
15.4%
Information Technology and Services
29.2%
 
Hospital & Health Care
9.2%
Computer Software
15.4%
 
Telecommunications
9.2%
Internet
6.2%
 
Education Management
6.2%
Telecommunications
4.3%
 
Financial Services
6.2%
Financial Services
4.0%
 
Other
53.8%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

 
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Kate from G2 Crowd

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