Compare Issuetrak vs KANA Enterprise

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comparison of Issuetrak vs. KANA Enterprise
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
90.0%
 
Information Technology and Services
15.4%
Information Technology and Services
18.8%
 
Hospital & Health Care
9.2%
Financial Services
12.5%
 
Telecommunications
9.2%
Outsourcing/Offshoring
12.5%
 
Education Management
6.2%
Telecommunications
12.5%
 
Financial Services
6.2%
Insurance
12.5%
 
Other
53.8%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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