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Compare Issuetrak vs KANA Enterprise

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comparison of Issuetrak vs. KANA Enterprise
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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KANA Enterprise
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
90.0%
 
Information Technology and Services
15.4%
Information Technology and Services
18.8%
 
Telecommunications
9.2%
Telecommunications
12.5%
 
Hospital & Health Care
9.2%
Retail
12.5%
 
Financial Services
6.2%
Outsourcing/Offshoring
12.5%
 
Education Management
6.2%
Insurance
12.5%
 
Other
53.8%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
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Kate from G2 Crowd

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