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Compare Issuetrak vs Kayako

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comparison of Issuetrak vs. Kayako
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Kayako rates 4.1/5 stars with 151 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Kayako
Kayako
4.1
Based on 151 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
Free
$0 up to 3 agents
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Inbox
$9 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.2
(Based on 146 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.5
(Based on 144 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.4
(Based on 136 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.4
(Based on 143 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
53.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
7.5%
 
Information Technology and Services
15.4%
Information Technology and Services
24.5%
 
Hospital & Health Care
9.2%
Computer Software
17.6%
 
Telecommunications
9.2%
Telecommunications
7.4%
 
Education Management
6.2%
Internet
5.3%
 
Financial Services
6.2%
Marketing and Advertising
3.7%
 
Other
53.8%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kate from G2 Crowd

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