Compare Issuetrak vs Kayako

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comparison of Issuetrak vs. Kayako
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
Inbox
$15 /agent/month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Growth
$30 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
7.2%
 
Information Technology and Services
15.4%
Information Technology and Services
23.7%
 
Telecommunications
9.2%
Computer Software
17.4%
 
Hospital & Health Care
9.2%
Telecommunications
7.2%
 
Financial Services
6.2%
Internet
5.3%
 
Education Management
6.2%
Marketing and Advertising
3.9%
 
Other
53.8%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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