Compare Issuetrak vs Kayako

See this comparison of Issuetrak vs. Kayako based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Free
$0 up to 3 agents
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Inbox
$9 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
7.8%
 
Information Technology and Services
15.4%
Information Technology and Services
26.0%
 
Hospital & Health Care
9.2%
Computer Software
16.4%
 
Telecommunications
9.2%
Telecommunications
7.9%
 
Education Management
6.2%
Internet
4.5%
 
Financial Services
6.2%
Marketing and Advertising
4.0%
 
Other
53.8%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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