Compare Issuetrak vs KnowledgeOwl

See this comparison of Issuetrak vs. KnowledgeOwl based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
KnowledgeOwl Subscription
$49 month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Additional Knowledge Bases
$30 month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
23.8%
 
Information Technology and Services
15.4%
Computer Software
25.0%
 
Hospital & Health Care
9.2%
Education Management
9.4%
 
Telecommunications
9.2%
Internet
9.4%
 
Education Management
6.2%
Non-Profit Organization Management
7.8%
 
Financial Services
6.2%
Marketing and Advertising
6.3%
 
Other
53.8%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Graphic Design

Reports on what our users are searching for, tagging articles, easy to use interface on the admin side.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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Kate avatar
Kate from G2 Crowd

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