Compare Issuetrak vs KnowledgeOwl

See this comparison of Issuetrak vs. KnowledgeOwl based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KnowledgeOwl rates 4.5/5 stars with 64 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
KnowledgeOwl Subscription
$49 month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Additional Knowledge Bases
$30 month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 63 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.1
(Based on 63 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.0
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.0
(Based on 49 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.7
(Based on 57 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.6
(Based on 46 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.3
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
23.4%
 
Information Technology and Services
15.4%
Computer Software
24.2%
 
Hospital & Health Care
9.2%
Education Management
9.1%
 
Telecommunications
9.2%
Internet
9.1%
 
Education Management
6.2%
Non-Profit Organization Management
7.6%
 
Financial Services
6.2%
Marketing and Advertising
6.1%
 
Other
53.8%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Steve F.
Administrator in Sports

The support is incredible. Internally in our own organization, I often tell coworkers how timely and helpful your support staff are. The technology and platform is also great!

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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