Compare Issuetrak vs KnowledgeOwl

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comparison of Issuetrak vs. KnowledgeOwl
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KnowledgeOwl rates 4.5/5 stars with 67 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
KnowledgeOwl Subscription
$49 month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Additional Knowledge Bases
$30 month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.1
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.1
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.0
(Based on 49 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.0
(Based on 52 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.7
(Based on 60 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.7
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.4
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
23.9%
 
Information Technology and Services
15.4%
Computer Software
22.9%
 
Hospital & Health Care
9.2%
Information Technology and Services
8.6%
 
Telecommunications
9.2%
Education Management
8.6%
 
Education Management
6.2%
Internet
8.6%
 
Financial Services
6.2%
Non-Profit Organization Management
7.1%
 
Other
53.8%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Alison F.
User in Non-Profit Organization Management

It's usability, responsiveness, the versioning, the ease of use. Great value for a great price for a non-profit.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
Ask Issuetrak a QuestionContact IssuetrakAsk KnowledgeOwl a QuestionContact KnowledgeOwl
Kate from G2 Crowd

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