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Compare Issuetrak vs KnowledgeOwl

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comparison of Issuetrak vs. KnowledgeOwl
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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KnowledgeOwl
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
KnowledgeOwl Subscription
$49 month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Additional Knowledge Bases
$30 month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
25.0%
 
Information Technology and Services
15.4%
Computer Software
22.5%
 
Telecommunications
9.2%
Internet
8.5%
 
Hospital & Health Care
9.2%
Information Technology and Services
8.5%
 
Financial Services
6.2%
Education Management
8.5%
 
Education Management
6.2%
Non-Profit Organization Management
7.0%
 
Other
53.8%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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Kate from G2 Crowd

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