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Compare Issuetrak vs LiveAgent

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comparison of Issuetrak vs. LiveAgent
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveAgent rates 4.4/5 stars with 715 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
All-inclusive
$39/month User Seat
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Ticket+Chat
$29/month User Seat
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 663 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.0
(Based on 663 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.8
(Based on 439 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 438 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.1
(Based on 627 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.1
(Based on 426 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.1
(Based on 652 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
60.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
25.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
13.7%
 
Information Technology and Services
15.4%
Information Technology and Services
13.0%
 
Hospital & Health Care
9.2%
Computer Software
7.7%
 
Telecommunications
9.2%
Internet
5.3%
 
Education Management
6.2%
Retail
5.1%
 
Financial Services
6.2%
Telecommunications
3.9%
 
Other
53.8%
Other
65.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

 
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