Compare Issuetrak vs LiveAgent

See this comparison of Issuetrak vs. LiveAgent based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Ticket
$12/month User Seat
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Ticket+Chat
$29/month User Seat
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
11.9%
 
Information Technology and Services
15.4%
Information Technology and Services
12.3%
 
Hospital & Health Care
9.2%
Computer Software
7.7%
 
Telecommunications
9.2%
Internet
6.4%
 
Education Management
6.2%
Retail
5.6%
 
Financial Services
6.2%
Telecommunications
3.3%
 
Other
53.8%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
0 mh1icfu7otn5vjkadx5lxrt7wbfnyrwfkli5 spm7lqcyizfd9d6jjom2tncjeetflwevzgafrfb00wy3p9c0rrgcrf900la3p9hqvlfwa szdetsg8qnmiog5j6n060ertfpkep4yt
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

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Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
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