Compare Issuetrak vs LiveAgent

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comparison of Issuetrak vs. LiveAgent
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveAgent rates 4.5/5 stars with 966 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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LiveAgent
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
LiveAgent
LiveAgent
4.5
Based on 966 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
All-inclusive
$39/month User Seat
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Ticket+Chat
$29/month User Seat
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.1
(Based on 900 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.2
(Based on 856 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.1
(Based on 887 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
12.4%
 
Information Technology and Services
15.4%
Information Technology and Services
11.9%
 
Telecommunications
9.2%
Computer Software
7.1%
 
Hospital & Health Care
9.2%
Computer & Network Security
5.9%
 
Financial Services
6.2%
Internet
5.6%
 
Education Management
6.2%
Marketing and Advertising
4.2%
 
Other
53.8%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
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Kate from G2 Crowd

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