Compare Issuetrak vs LiveAgent

See this comparison of Issuetrak vs. LiveAgent based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveAgent rates 4.5/5 stars with 655 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
All-inclusive
$39/month User Seat
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Ticket+Chat
$29/month User Seat
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 608 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.1
(Based on 608 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.7
(Based on 420 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 419 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.1
(Based on 575 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.1
(Based on 408 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.1
(Based on 597 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
61.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
25.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
12.9%
 
Information Technology and Services
15.4%
Information Technology and Services
12.6%
 
Hospital & Health Care
9.2%
Computer Software
7.5%
 
Telecommunications
9.2%
Internet
5.9%
 
Education Management
6.2%
Retail
5.4%
 
Financial Services
6.2%
Telecommunications
3.4%
 
Other
53.8%
Other
65.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Ashlee N.
Administrator

We probably could've used it for more as it does have many features, but I think we are too small of a company that it didn't solve a problem for us as much as we thought it would.

 
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