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Compare Issuetrak vs LiveHelpNow

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comparison of Issuetrak vs. LiveHelpNow
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Live chat and SMS
$18.90 per month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Call management
$9 per month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 100 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.8
(Based on 100 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.7
(Based on 90 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 99 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
18.3%
 
Information Technology and Services
15.4%
Information Technology and Services
8.0%
 
Hospital & Health Care
9.2%
Retail
5.8%
 
Telecommunications
9.2%
Construction
4.4%
 
Education Management
6.2%
Business Supplies and Equipment
4.4%
 
Financial Services
6.2%
Insurance
4.4%
 
Other
53.8%
Other
73.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User

Talking to clients is easy and very helpful.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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