Compare Issuetrak vs LiveHelpNow

See this comparison of Issuetrak vs. LiveHelpNow based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveHelpNow rates 4.2/5 stars with 106 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Live chat and SMS
$18.90 per month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Call management
$9 per month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 98 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.7
(Based on 98 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.6
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.5
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.7
(Based on 88 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.0
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.9
(Based on 97 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
17.9%
 
Information Technology and Services
15.4%
Information Technology and Services
8.3%
 
Hospital & Health Care
9.2%
Retail
6.1%
 
Telecommunications
9.2%
Insurance
4.5%
 
Education Management
6.2%
Consumer Goods
4.5%
 
Financial Services
6.2%
Real Estate
3.8%
 
Other
53.8%
Other
72.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.