Compare Issuetrak vs LiveHelpNow

See this comparison of Issuetrak vs. LiveHelpNow based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Live chat and SMS
$18.90 per month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Call management
$9 per month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.8
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.6
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.5
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.7
(Based on 86 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.0
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 95 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
18.3%
 
Information Technology and Services
15.4%
Information Technology and Services
7.7%
 
Hospital & Health Care
9.2%
Retail
6.2%
 
Telecommunications
9.2%
Insurance
4.6%
 
Education Management
6.2%
Consumer Goods
4.6%
 
Financial Services
6.2%
Construction
3.8%
 
Other
53.8%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Most Helpful Critical Review
Most Helpful Critical Review
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Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
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Kate from G2 Crowd

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