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Compare Issuetrak vs LiveHelpNow

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comparison of Issuetrak vs. LiveHelpNow
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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LiveHelpNow
Add Product
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
Live chat and SMS
$18.90 per month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Call management
$9 per month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
19.1%
 
Information Technology and Services
15.4%
Information Technology and Services
7.9%
 
Telecommunications
9.2%
Retail
5.8%
 
Hospital & Health Care
9.2%
Insurance
4.3%
 
Financial Services
6.2%
Consumer Goods
4.3%
 
Education Management
6.2%
Business Supplies and Equipment
4.3%
 
Other
53.8%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
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Kate from G2 Crowd

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