Want to see who topped the 2019 Best Software Awards?

Compare Issuetrak vs MindTouch

See this

comparison of Issuetrak vs. MindTouch
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Issuetrak
Optimized for quick response
MindTouch
Optimized for quick response
Add Product
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
22.4%
 
Information Technology and Services
15.4%
Computer Software
36.4%
 
Telecommunications
9.2%
Information Technology and Services
16.7%
 
Hospital & Health Care
9.2%
Financial Services
7.6%
 
Financial Services
6.2%
Telecommunications
6.1%
 
Education Management
6.2%
Internet
4.5%
 
Other
53.8%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Ask Issuetrak a QuestionContact IssuetrakAsk MindTouch a QuestionContact MindTouch
Kate from G2 Crowd

Need help?

I can help.