Compare Issuetrak vs Oracle Service Cloud (formerly RightNow)
See this
comparison of Issuetrak vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 75 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
Ease of Use
Ease of Use
8.2
7.6
Ease of Setup
Ease of Setup
8.0
6.8
Ease of Admin
Ease of Admin
8.3
7.2
Quality of Support
Quality of Support
9.0
7.1
Ease of Doing Business With
Ease of Doing Business With
9.3
7.1
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
Meets Requirements
Issuetrak
8.0
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
Issuetrak
8.2
Oracle Service Cloud (formerly RightNow)
7.6
Ease of Setup
Issuetrak
8.0
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
Issuetrak
8.3
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
Issuetrak
9.0
Oracle Service Cloud (formerly RightNow)
7.1
Ease of Doing Business With
Issuetrak
9.3
Oracle Service Cloud (formerly RightNow)
7.1
Product Direction (% positive)
Issuetrak
7.8
Oracle Service Cloud (formerly RightNow)
5.6

Features

Ticket and Case Management
Workflow
Issuetrak
7.9
Oracle Service Cloud (formerly RightNow)
8.0
Response Automation
Issuetrak
8.2
Oracle Service Cloud (formerly RightNow)
8.6
SLA Management
Issuetrak
7.4
Oracle Service Cloud (formerly RightNow)
7.3
Attachments/Screencasts
Issuetrak
8.1
Oracle Service Cloud (formerly RightNow)
8.2
Ticket Collaboration
Issuetrak
8.1
Oracle Service Cloud (formerly RightNow)
8.6
Ticket creation user experience
Issuetrak
8.4
Oracle Service Cloud (formerly RightNow)
8.8
Ticket response user experience
Issuetrak
8.1
Oracle Service Cloud (formerly RightNow)
8.4
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Interaction
Web Portals
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.4
Live Chat
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Communication Channels
Customer Portal
Issuetrak
8.2
Oracle Service Cloud (formerly RightNow)
8.5
Email to Case
Issuetrak
8.4
Oracle Service Cloud (formerly RightNow)
8.8
Chat/Live Support
Issuetrak
7.3
Oracle Service Cloud (formerly RightNow)
8.1
Social Integration
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.4
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Customer and Contacts Database
Issuetrak
7.8
Oracle Service Cloud (formerly RightNow)
8.2
Products and Version Tracking
Issuetrak
7.9
Oracle Service Cloud (formerly RightNow)
8.0
Call Scripting
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Self Service/Community
Forums
Issuetrak
8.3
Oracle Service Cloud (formerly RightNow)
9.1
Knowledge Base
Issuetrak
7.5
Oracle Service Cloud (formerly RightNow)
8.6
Ideas/Feedback
Issuetrak
7.8
Oracle Service Cloud (formerly RightNow)
8.0
Q&A
Issuetrak
7.6
Oracle Service Cloud (formerly RightNow)
8.3
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.5
Reporting
Issuetrak
6.8
Oracle Service Cloud (formerly RightNow)
7.5
Dashboards
Issuetrak
7.9
Oracle Service Cloud (formerly RightNow)
7.8
Platform
ITIL Compliance
Issuetrak
6.9
Oracle Service Cloud (formerly RightNow)
8.1
Mobile User Support
Issuetrak
5.7
Oracle Service Cloud (formerly RightNow)
7.9
Customization
Issuetrak
7.7
Oracle Service Cloud (formerly RightNow)
8.1
User, Role, and Access Management
Issuetrak
8.3
Oracle Service Cloud (formerly RightNow)
8.3
Internationalization
Issuetrak
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Performance & Reliability
Issuetrak
9.2
Oracle Service Cloud (formerly RightNow)
8.1
Integration APIs
Issuetrak
6.7
Oracle Service Cloud (formerly RightNow)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
6.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
62.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.9%
Mid-Market
30.6%
Enterprise
62.5%

Reviewers' Industry

 
Information Technology and Services
15.4%
Information Technology and Services
17.6%
 
Telecommunications
9.2%
Retail
13.0%
 
Hospital & Health Care
9.2%
Computer Software
7.4%
 
Financial Services
6.2%
Financial Services
6.5%
 
Education Management
6.2%
Pharmaceuticals
3.7%
 
Other
53.8%
Other
51.9%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.6%
Retail
13.0%
Computer Software
7.4%
Financial Services
6.5%
Pharmaceuticals
3.7%
Other
51.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Issuetrak
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

Issuetrak
No downloads provided
Oracle Service Cloud (formerly RightNow)
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