Compare Issuetrak vs Oracle

See this comparison of Issuetrak vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
50.0%
 
Information Technology and Services
15.4%
Information Technology and Services
27.2%
 
Hospital & Health Care
9.2%
Retail
10.9%
 
Telecommunications
9.2%
Financial Services
6.5%
 
Education Management
6.2%
Computer Software
6.5%
 
Financial Services
6.2%
Consumer Electronics
4.3%
 
Other
53.8%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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