Compare Issuetrak vs ProProfs Knowledge Base Software

See this comparison of Issuetrak vs. ProProfs Knowledge Base Software based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 42 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 43 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 56 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.3
(Based on 43 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.0
(Based on 59 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
0.0%
 
Information Technology and Services
15.4%
Computer Software
28.6%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.3%
 
Telecommunications
9.2%
Graphic Design
14.3%
 
Education Management
6.2%
Arts and Crafts
14.3%
 
Financial Services
6.2%
Telecommunications
14.3%
 
Other
53.8%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
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Kate from G2 Crowd

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