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Compare Issuetrak vs ProProfs Knowledge Base Software

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comparison of Issuetrak vs. ProProfs Knowledge Base Software
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 42 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 43 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.3
(Based on 43 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
9.1%
 
Information Technology and Services
15.4%
Computer Software
50.0%
 
Telecommunications
9.2%
Information Technology and Services
18.8%
 
Hospital & Health Care
9.2%
Telecommunications
6.3%
 
Financial Services
6.2%
Internet
6.3%
 
Education Management
6.2%
Graphic Design
6.3%
 
Other
53.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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