Compare Issuetrak vs ProProfs Knowledge Base Software
See this
comparison of Issuetrak vs. ProProfs Knowledge Base Software
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
9.0
Ease of Use
Ease of Use
8.2
9.4
Ease of Setup
Ease of Setup
8.0
Not enough data available
Ease of Admin
Ease of Admin
8.3
Not enough data available
Quality of Support
Quality of Support
9.0
8.6
Ease of Doing Business With
Ease of Doing Business With
9.3
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Issuetrak
8.0
ProProfs Knowledge Base Software
9.0
Ease of Use
Issuetrak
8.2
ProProfs Knowledge Base Software
9.4
Ease of Setup
Issuetrak
8.0
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Issuetrak
8.3
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Issuetrak
9.0
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Issuetrak
9.3
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Issuetrak
7.8
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Issuetrak
Not enough data available
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
9.1%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
15.4%
Computer Software
50.0%
 
Telecommunications
9.2%
Information Technology and Services
18.8%
 
Hospital & Health Care
9.2%
Telecommunications
6.3%
 
Financial Services
6.2%
Internet
6.3%
 
Education Management
6.2%
Graphic Design
6.3%
 
Other
53.8%
Other
12.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Screenshots

 
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ProProfs Knowledge Base Software
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