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Compare Issuetrak vs ProProfs Knowledge Base Software

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comparison of Issuetrak vs. ProProfs Knowledge Base Software
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 42 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 43 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 56 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.3
(Based on 43 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.0
(Based on 59 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
0.0%
 
Information Technology and Services
15.4%
Computer Software
28.6%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.3%
 
Telecommunications
9.2%
Graphic Design
14.3%
 
Education Management
6.2%
Arts and Crafts
14.3%
 
Financial Services
6.2%
Telecommunications
14.3%
 
Other
53.8%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

Jacqueline R.
User

Really there is nothing to dislike about ProProfs

 
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