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Compare Issuetrak vs Salesforce Knowledge

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comparison of Issuetrak vs. Salesforce Knowledge
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Salesforce Knowledge
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Salesforce Knowledge
Salesforce Knowledge
4.0
Based on 11 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
45.5%
 
Information Technology and Services
15.4%
Internet
22.2%
 
Telecommunications
9.2%
Computer Software
22.2%
 
Hospital & Health Care
9.2%
Insurance
11.1%
 
Financial Services
6.2%
Hospital & Health Care
11.1%
 
Education Management
6.2%
Textiles
5.6%
 
Other
53.8%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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