Compare Issuetrak vs Salesforce Knowledge

See this comparison of Issuetrak vs. Salesforce Knowledge based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets Requirements
Meets Requirements
8.2
(Based on 58 reviews)
Not enough data available
Ease of Use
Ease of Use
8.4
(Based on 59 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.2
(Based on 42 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 43 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 56 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.3
(Based on 43 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.0
(Based on 59 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
60.0%
 
Information Technology and Services
15.4%
Computer Software
33.3%
 
Hospital & Health Care
9.2%
Computer & Network Security
22.2%
 
Telecommunications
9.2%
Internet
22.2%
 
Education Management
6.2%
Insurance
22.2%
 
Financial Services
6.2%
 
Other
53.8%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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