Compare Issuetrak vs Salesforce Knowledge
See this
comparison of Issuetrak vs. Salesforce Knowledge
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
8.2
8.1
Ease of Setup
Ease of Setup
8.0
7.5
Ease of Admin
Ease of Admin
8.3
7.8
Quality of Support
Quality of Support
9.0
8.1
Ease of Doing Business With
Ease of Doing Business With
9.3
8.3
Product Direction (% positive)
Product Direction (% positive)
7.8
8.5
Meets Requirements
Issuetrak
8.0
Salesforce Knowledge
8.8
Ease of Use
Issuetrak
8.2
Salesforce Knowledge
8.1
Ease of Setup
Issuetrak
8.0
Salesforce Knowledge
7.5
Ease of Admin
Issuetrak
8.3
Salesforce Knowledge
7.8
Quality of Support
Issuetrak
9.0
Salesforce Knowledge
8.1
Ease of Doing Business With
Issuetrak
9.3
Salesforce Knowledge
8.3
Product Direction (% positive)
Issuetrak
7.8
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Salesforce Knowledge
8.8
Searchable Articles
Issuetrak
Not enough data available
Salesforce Knowledge
8.8
Community Forums
Issuetrak
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Issuetrak
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
Salesforce Knowledge
8.7
Forum to Reponse
Issuetrak
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
Issuetrak
Not enough data available
Salesforce Knowledge
8.0
Live Chat
Issuetrak
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
45.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
15.4%
Internet
22.2%
 
Telecommunications
9.2%
Computer Software
22.2%
 
Hospital & Health Care
9.2%
Insurance
11.1%
 
Financial Services
6.2%
Hospital & Health Care
11.1%
 
Education Management
6.2%
Textiles
5.6%
 
Other
53.8%
Other
27.8%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User

It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User

It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their...

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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No screenshots provided
Salesforce Knowledge
No screenshots provided
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