Compare Issuetrak vs SF Service Cloud

See this comparison of Issuetrak vs. Salesforce Service Cloud based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
31.5%
 
Information Technology and Services
15.4%
Computer Software
16.7%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.7%
 
Telecommunications
9.2%
Internet
9.0%
 
Education Management
6.2%
Hospital & Health Care
3.5%
 
Financial Services
6.2%
Non-Profit Organization Management
3.4%
 
Other
53.8%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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