Compare Issuetrak vs SF Service Cloud

See this comparison of Issuetrak vs. Salesforce Service Cloud based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
30.4%
 
Information Technology and Services
15.4%
Computer Software
17.2%
 
Hospital & Health Care
9.2%
Information Technology and Services
13.7%
 
Telecommunications
9.2%
Internet
9.6%
 
Education Management
6.2%
Hospital & Health Care
3.5%
 
Financial Services
6.2%
Non-Profit Organization Management
3.5%
 
Other
53.8%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 sldsnxitw6qlm7etfk7dnjj3wglkuwzt7tjlnprpnk5nkd7 3ijn4y7 bfau4mmyu6ikmuwa2tm6
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
0 sme3tikev9f7m5havsoot8n5zkg826ta4yyyt8njopwk1cnl9xzdphhcr4jx738juse0gfonzimn
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 No videos provided.
 No downloads provided.
Request More InformationRequest More InformationAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate avatar
Kate from G2 Crowd

Need help?

I can help.