Compare Issuetrak vs Salesforce Service Cloud

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comparison of Issuetrak vs. Salesforce Service Cloud
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,343 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Salesforce Service Cloud
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,343 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.7
(Based on 533 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.1
(Based on 541 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 1,065 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 527 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 1,195 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
32.2%
 
Information Technology and Services
15.4%
Computer Software
15.1%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.6%
 
Telecommunications
9.2%
Internet
8.8%
 
Education Management
6.2%
Hospital & Health Care
3.6%
 
Financial Services
6.2%
Financial Services
3.5%
 
Other
53.8%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
Ask Issuetrak a QuestionContact IssuetrakAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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