Compare Issuetrak vs Salesforce Service Cloud

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comparison of Issuetrak vs. Salesforce Service Cloud
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,470 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,470 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.6
(Based on 1,316 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.2
(Based on 1,318 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
7.7
(Based on 578 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.1
(Based on 583 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 1,159 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 568 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 1,298 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
33.8%
 
Information Technology and Services
15.4%
Information Technology and Services
14.6%
 
Telecommunications
9.2%
Computer Software
14.6%
 
Hospital & Health Care
9.2%
Internet
8.3%
 
Financial Services
6.2%
Hospital & Health Care
3.6%
 
Education Management
6.2%
Financial Services
3.4%
 
Other
53.8%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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