Compare Issuetrak vs SnapEngage
See this
comparison of Issuetrak vs. SnapEngage
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud) mo/user/annual contract
Essentials
From $16 per user / per month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Professional
From $26 per user / per month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
8.0
8.9
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.0
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
9.4
Product Direction (% positive)
Product Direction (% positive)
7.8
8.6
Meets Requirements
Issuetrak
8.0
SnapEngage
8.7
Ease of Use
Issuetrak
8.2
SnapEngage
9.2
Ease of Setup
Issuetrak
8.0
SnapEngage
8.9
Ease of Admin
Issuetrak
8.3
SnapEngage
8.8
Quality of Support
Issuetrak
9.0
SnapEngage
9.1
Ease of Doing Business With
Issuetrak
9.3
SnapEngage
9.4
Product Direction (% positive)
Issuetrak
7.8
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
SnapEngage
8.9
Searchable Articles
Issuetrak
Not enough data available
SnapEngage
8.3
Community Forums
Issuetrak
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
SnapEngage
8.7
Forum to Reponse
Issuetrak
Not enough data available
SnapEngage
8.6
Tickets and Tagging
Issuetrak
Not enough data available
SnapEngage
8.6
Live Chat
Issuetrak
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
9.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Information Technology and Services
15.4%
Information Technology and Services
14.5%
 
Telecommunications
9.2%
Computer Software
14.5%
 
Hospital & Health Care
9.2%
Financial Services
5.3%
 
Financial Services
6.2%
Telecommunications
4.6%
 
Education Management
6.2%
Insurance
4.6%
 
Other
53.8%
Other
56.6%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Issuetrak
No downloads provided
SnapEngage
No downloads provided
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