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Compare Issuetrak vs SnapEngage

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comparison of Issuetrak vs. SnapEngage
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
SnapEngage
SnapEngage
4.5
Based on 126 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
Enterprise Plan
Custom
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Premier Plan
$420 month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
9.6%
 
Information Technology and Services
15.4%
Information Technology and Services
14.6%
 
Telecommunications
9.2%
Computer Software
14.6%
 
Hospital & Health Care
9.2%
Financial Services
5.3%
 
Financial Services
6.2%
Telecommunications
4.6%
 
Education Management
6.2%
Insurance
4.6%
 
Other
53.8%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
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