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Compare Issuetrak vs SnapEngage

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comparison of Issuetrak vs. SnapEngage
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Enterprise Plan
Custom
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Premier Plan
$420 month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
9.8%
 
Information Technology and Services
15.4%
Computer Software
14.9%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.2%
 
Telecommunications
9.2%
Financial Services
5.4%
 
Education Management
6.2%
Insurance
4.7%
 
Financial Services
6.2%
Telecommunications
4.7%
 
Other
53.8%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
 No downloads provided.No downloads provided.
Ask Issuetrak a QuestionContact IssuetrakAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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