Compare Issuetrak vs Solvvy

See this comparison of Issuetrak vs. Solvvy based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
0.0%
 
Information Technology and Services
15.4%
Internet
45.5%
 
Hospital & Health Care
9.2%
Computer Software
27.3%
 
Telecommunications
9.2%
Computer Networking
9.1%
 
Education Management
6.2%
Food & Beverages
4.5%
 
Financial Services
6.2%
Health, Wellness and Fitness
4.5%
 
Other
53.8%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Bryan C.
Administrator

Solvvy allows our customers to find answers to their questions without having to talk to someone on our Support team. It accelerates our ability to service our customers in a timely and efficient manner. We consider Solvvy as a core pillar of our Customer...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
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Kate from G2 Crowd

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