Compare Issuetrak vs Solvvy
See this
 Issuetrak 4.1 Based on 61 reviews Optimized for quick response |  Solvvy 4.8 Based on 20 reviews Optimized for quick response |
Pricing
Productivity $19 (cloud) mo/user/annual contract | ‐ | |
Support Essentials $49 (Cloud) mo/agent/annual contract | ‐ | |
Support Ultimate $59 (Cloud) mo/agent/annual contract | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.2 (Based on 58 reviews) | 9.0 (Based on 20 reviews) |
| Ease of Use | 8.4 (Based on 59 reviews) | 9.3 (Based on 20 reviews) |
| Ease of Setup | 8.2 (Based on 42 reviews) | 9.1 (Based on 19 reviews) |
| Ease of Admin | 8.5 (Based on 43 reviews) | 9.3 (Based on 20 reviews) |
| Quality of Support | 9.1 (Based on 56 reviews) | 9.5 (Based on 20 reviews) |
| Ease of Doing Business With | 9.3 (Based on 43 reviews) | 9.7 (Based on 20 reviews) |
| Product Direction (% positive) | 8.0 (Based on 59 reviews) | 10.0 (Based on 20 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.5% | 15.8% |
Mid-Market (51-1000 emp.) | 40.0% | 84.2% |
Enterprise (> 1000 emp.) | 34.5% | 0.0% |
Reviewers' Industry
Information Technology and Services 15.4% | Internet 31.3% | |
Hospital & Health Care 9.2% | Computer Software 28.1% | |
Telecommunications 9.2% | Retail 15.6% | |
Education Management 6.2% | Computer Networking 6.3% | |
Financial Services 6.2% | Consumer Electronics 6.3% | |
Other 53.8% | Other 12.5% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Restaurants Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded... | Ros H. Administrator in Computer Software My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is... |
| Most Helpful Critical Review | G2 Crowd User in Telecommunications Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot... | Steph T. Administrator in Internet I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature... |
