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Compare Issuetrak vs Solvvy

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comparison of Issuetrak vs. Solvvy
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Solvvy
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
0.0%
 
Information Technology and Services
15.4%
Internet
31.3%
 
Hospital & Health Care
9.2%
Computer Software
28.1%
 
Telecommunications
9.2%
Retail
15.6%
 
Education Management
6.2%
Computer Networking
6.3%
 
Financial Services
6.2%
Consumer Electronics
6.3%
 
Other
53.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

 
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Kate from G2 Crowd

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