Based on 61 reviews
Based on 12 reviews
$19 (cloud) mo/user/annual contract
$49 (Cloud) mo/agent/annual contract
$59 (Cloud) mo/agent/annual contract
|Meets RequirementsSee More|
(Based on 58 reviews)
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 42 reviews)
(Based on 10 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 56 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
Logistics and Supply Chain
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User in Restaurants
Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...
The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....
|Most Helpful Critical Review|
G2 Crowd User in Information Technology and Services
Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.
I would love to see more flexibility for email support, as some cases require the use of email.
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