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Compare Issuetrak vs Talkus

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comparison of Issuetrak vs. Talkus
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
8.3%
 
Information Technology and Services
15.4%
Internet
25.0%
 
Hospital & Health Care
9.2%
Logistics and Supply Chain
16.7%
 
Telecommunications
9.2%
Higher Education
8.3%
 
Education Management
6.2%
Marketing and Advertising
8.3%
 
Financial Services
6.2%
E-Learning
8.3%
 
Other
53.8%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

 
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