Compare Issuetrak vs Talkus
See this
comparison of Issuetrak vs. Talkus
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
8.0
9.5
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.0
9.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Issuetrak
8.0
Talkus
8.9
Ease of Use
Issuetrak
8.2
Talkus
9.2
Ease of Setup
Issuetrak
8.0
Talkus
9.5
Ease of Admin
Issuetrak
8.3
Talkus
8.8
Quality of Support
Issuetrak
9.0
Talkus
9.3
Ease of Doing Business With
Issuetrak
9.3
Talkus
9.8
Product Direction (% positive)
Issuetrak
7.8
Talkus
10.0

Features

Ticket and Case Management
Workflow
Issuetrak
7.9
Talkus
9.7
Response Automation
Issuetrak
8.2
Talkus
Not enough data available
SLA Management
Issuetrak
7.4
Talkus
Not enough data available
Attachments/Screencasts
Issuetrak
8.1
Talkus
9.3
Ticket Collaboration
Issuetrak
8.1
Talkus
Not enough data available
Ticket creation user experience
Issuetrak
8.4
Talkus
9.3
Ticket response user experience
Issuetrak
8.1
Talkus
Not enough data available
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Talkus
Not enough data available
Searchable Articles
Issuetrak
Not enough data available
Talkus
Not enough data available
Community Forums
Issuetrak
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
Talkus
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
Talkus
Not enough data available
Forum to Reponse
Issuetrak
Not enough data available
Talkus
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
Talkus
Not enough data available
Live Chat
Issuetrak
Not enough data available
Talkus
Not enough data available
Communication Channels
Customer Portal
Issuetrak
8.2
Talkus
Not enough data available
Email to Case
Issuetrak
8.4
Talkus
Not enough data available
Chat/Live Support
Issuetrak
7.3
Talkus
10.0
Social Integration
Issuetrak
Not enough data available
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Talkus
Not enough data available
Customer and Contacts Database
Issuetrak
7.8
Talkus
Not enough data available
Products and Version Tracking
Issuetrak
7.9
Talkus
Not enough data available
Call Scripting
Issuetrak
Not enough data available
Talkus
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Talkus
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
Talkus
Not enough data available
Knowledge Base
Issuetrak
7.5
Talkus
Not enough data available
Ideas/Feedback
Issuetrak
7.8
Talkus
Not enough data available
Q&A
Issuetrak
7.6
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Talkus
Not enough data available
Reporting
Issuetrak
6.8
Talkus
Not enough data available
Dashboards
Issuetrak
7.9
Talkus
Not enough data available
Platform
ITIL Compliance
Issuetrak
6.9
Talkus
Not enough data available
Mobile User Support
Issuetrak
5.7
Talkus
Not enough data available
Customization
Issuetrak
7.7
Talkus
9.3
User, Role, and Access Management
Issuetrak
8.3
Talkus
Not enough data available
Internationalization
Issuetrak
Not enough data available
Talkus
Not enough data available
Performance & Reliability
Issuetrak
9.2
Talkus
9.7
Integration APIs
Issuetrak
6.7
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
8.3%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
15.4%
Internet
25.0%
 
Telecommunications
9.2%
Logistics and Supply Chain
16.7%
 
Hospital & Health Care
9.2%
Marketing and Advertising
8.3%
 
Financial Services
6.2%
Leisure, Travel & Tourism
8.3%
 
Education Management
6.2%
Information Technology and Services
8.3%
 
Other
53.8%
Other
33.3%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Carl N.
Administrator

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Talkus
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Carl N.
Administrator

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

Screenshots

 
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