Compare Issuetrak vs TeamSupport

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comparison of Issuetrak vs. TeamSupport
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Support Desk
$50 / agent / month billed annually
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$65 / agent / month billed annually
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.8
(Based on 472 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.0
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.1
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
10.3%
 
Information Technology and Services
15.4%
Computer Software
28.0%
 
Hospital & Health Care
9.2%
Information Technology and Services
21.2%
 
Telecommunications
9.2%
Internet
5.9%
 
Education Management
6.2%
Financial Services
4.5%
 
Financial Services
6.2%
Hospitality
3.8%
 
Other
53.8%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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