Compare Issuetrak vs TeamSupport

See this comparison of Issuetrak vs. TeamSupport based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Support Desk
$50 / agent / month billed annually
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$65 / agent / month billed annually
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 456 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.8
(Based on 457 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.5
(Based on 215 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.8
(Based on 216 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.0
(Based on 413 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.3
(Based on 221 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.2
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
9.3%
 
Information Technology and Services
15.4%
Computer Software
28.3%
 
Hospital & Health Care
9.2%
Information Technology and Services
21.8%
 
Telecommunications
9.2%
Internet
6.1%
 
Education Management
6.2%
Financial Services
4.6%
 
Financial Services
6.2%
Hospitality
4.0%
 
Other
53.8%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
0 mh1icfu7otn5vjkadx5lxrt7wbfnyrwfkli5 spm7lqcyizfd9d6jjom2tncjeetflwevzgafrfb00wy3p9c0rrgcrf900la3p9hqvlfwa szdetsg8qnmiog5j6n060ertfpkep4yt
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
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