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Compare Issuetrak vs TeamSupport

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comparison of Issuetrak vs. TeamSupport
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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TeamSupport
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
TeamSupport
TeamSupport
4.3
Based on 496 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
Support Desk
$50 / agent / month billed annually
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$65 / agent / month billed annually
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
11.2%
 
Information Technology and Services
15.4%
Computer Software
27.7%
 
Telecommunications
9.2%
Information Technology and Services
20.7%
 
Hospital & Health Care
9.2%
Internet
5.7%
 
Financial Services
6.2%
Financial Services
4.6%
 
Education Management
6.2%
Hospitality
3.7%
 
Other
53.8%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Information Technology and Services

Not often but sometime it can run very slow.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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