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Compare Issuetrak vs Teamwork Desk

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comparison of Issuetrak vs. Teamwork Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Teamwork Desk
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Teamwork Desk
Teamwork Desk
4.3
Based on 32 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
Starter
$7 per agent, per month (billed annually)
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Plus
$13 per agent, per month (billed annually)
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
3.1%
 
Information Technology and Services
15.4%
Marketing and Advertising
25.0%
 
Telecommunications
9.2%
Information Technology and Services
20.5%
 
Hospital & Health Care
9.2%
Logistics and Supply Chain
6.8%
 
Financial Services
6.2%
Internet
6.8%
 
Education Management
6.2%
Computer Software
6.8%
 
Other
53.8%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
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Kate from G2 Crowd

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