Compare Issuetrak vs Teamwork Desk

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comparison of Issuetrak vs. Teamwork Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Starter
$7 per agent, per month (billed annually)
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Plus
$13 per agent, per month (billed annually)
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
3.1%
 
Information Technology and Services
15.4%
Marketing and Advertising
25.0%
 
Hospital & Health Care
9.2%
Information Technology and Services
20.5%
 
Telecommunications
9.2%
Logistics and Supply Chain
6.8%
 
Education Management
6.2%
Computer Software
6.8%
 
Financial Services
6.2%
Internet
6.8%
 
Other
53.8%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Ask Issuetrak a QuestionContact IssuetrakAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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