Compare Issuetrak vs UseResponse
See this
comparison of Issuetrak vs. UseResponse
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud) mo/user/annual contract
Enterprise Package
$3000+ per solution
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Self-Hosted
$899 one-time fee
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Cloud
$15 per agent, per month
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
9.0
Ease of Use
Ease of Use
8.2
9.3
Ease of Setup
Ease of Setup
8.0
9.2
Ease of Admin
Ease of Admin
8.3
9.2
Quality of Support
Quality of Support
9.0
9.9
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Issuetrak
8.0
UseResponse
9.0
Ease of Use
Issuetrak
8.2
UseResponse
9.3
Ease of Setup
Issuetrak
8.0
UseResponse
9.2
Ease of Admin
Issuetrak
8.3
UseResponse
9.2
Quality of Support
Issuetrak
9.0
UseResponse
9.9
Ease of Doing Business With
Issuetrak
9.3
UseResponse
9.8
Product Direction (% positive)
Issuetrak
7.8
UseResponse
10.0

Features

Ticket and Case Management
Workflow
Issuetrak
7.9
UseResponse
9.3
Response Automation
Issuetrak
8.2
UseResponse
9.5
SLA Management
Issuetrak
7.4
UseResponse
Not enough data available
Attachments/Screencasts
Issuetrak
8.1
UseResponse
9.6
Ticket Collaboration
Issuetrak
8.1
UseResponse
9.4
Ticket creation user experience
Issuetrak
8.4
UseResponse
9.5
Ticket response user experience
Issuetrak
8.1
UseResponse
9.3
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Issuetrak
Not enough data available
UseResponse
Not enough data available
Community Forums
Issuetrak
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
UseResponse
Not enough data available
Forum to Reponse
Issuetrak
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
UseResponse
Not enough data available
Live Chat
Issuetrak
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
Issuetrak
8.2
UseResponse
9.6
Email to Case
Issuetrak
8.4
UseResponse
9.4
Chat/Live Support
Issuetrak
7.3
UseResponse
9.0
Social Integration
Issuetrak
Not enough data available
UseResponse
Not enough data available
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
UseResponse
Not enough data available
Customer and Contacts Database
Issuetrak
7.8
UseResponse
Not enough data available
Products and Version Tracking
Issuetrak
7.9
UseResponse
Not enough data available
Call Scripting
Issuetrak
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
UseResponse
8.6
Knowledge Base
Issuetrak
7.5
UseResponse
9.3
Ideas/Feedback
Issuetrak
7.8
UseResponse
8.9
Q&A
Issuetrak
7.6
UseResponse
9.6
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
UseResponse
Not enough data available
Reporting
Issuetrak
6.8
UseResponse
8.1
Dashboards
Issuetrak
7.9
UseResponse
8.1
Platform
ITIL Compliance
Issuetrak
6.9
UseResponse
Not enough data available
Mobile User Support
Issuetrak
5.7
UseResponse
9.3
Customization
Issuetrak
7.7
UseResponse
9.2
User, Role, and Access Management
Issuetrak
8.3
UseResponse
9.3
Internationalization
Issuetrak
Not enough data available
UseResponse
9.8
Performance & Reliability
Issuetrak
9.2
UseResponse
8.5
Integration APIs
Issuetrak
6.7
UseResponse
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
13.3%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
15.4%
Information Technology and Services
25.0%
 
Telecommunications
9.2%
Semiconductors
10.0%
 
Hospital & Health Care
9.2%
Internet
10.0%
 
Financial Services
6.2%
Higher Education
10.0%
 
Education Management
6.2%
Financial Services
10.0%
 
Other
53.8%
Other
35.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

UseResponse
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Screenshots

 
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