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Compare Issuetrak vs UseResponse

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comparison of Issuetrak vs. UseResponse
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
Optimized for quick response
UseResponse
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
UseResponse
UseResponse
4.8
Based on 15 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
Enterprise Package
$3000+ per solution
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Self-Hosted
$899 one-time fee
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
13.3%
 
Information Technology and Services
15.4%
Information Technology and Services
25.0%
 
Telecommunications
9.2%
Semiconductors
10.0%
 
Hospital & Health Care
9.2%
Internet
10.0%
 
Financial Services
6.2%
Higher Education
10.0%
 
Education Management
6.2%
Financial Services
10.0%
 
Other
53.8%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

 
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Kate from G2 Crowd

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