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Compare Issuetrak vs UseResponse

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comparison of Issuetrak vs. UseResponse
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Enterprise Package
$3000+ per solution
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Self-Hosted
$899 one-time fee
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
14.3%
 
Information Technology and Services
15.4%
Information Technology and Services
26.3%
 
Hospital & Health Care
9.2%
Internet
10.5%
 
Telecommunications
9.2%
Computer Software
10.5%
 
Education Management
6.2%
Financial Services
10.5%
 
Financial Services
6.2%
Semiconductors
10.5%
 
Other
53.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
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