Compare Issuetrak vs Whatfix
See this
comparison of Issuetrak vs. Whatfix
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
Ease of Use
Ease of Use
8.2
8.9
Ease of Setup
Ease of Setup
8.0
8.1
Ease of Admin
Ease of Admin
8.3
8.3
Quality of Support
Quality of Support
9.0
9.9
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
9.7
Meets Requirements
Issuetrak
8.0
Whatfix
8.9
Ease of Use
Issuetrak
8.2
Whatfix
8.9
Ease of Setup
Issuetrak
8.0
Whatfix
8.1
Ease of Admin
Issuetrak
8.3
Whatfix
8.3
Quality of Support
Issuetrak
9.0
Whatfix
9.9
Ease of Doing Business With
Issuetrak
9.3
Whatfix
9.3
Product Direction (% positive)
Issuetrak
7.8
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Whatfix
8.8
Searchable Articles
Issuetrak
Not enough data available
Whatfix
8.9
Community Forums
Issuetrak
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
Whatfix
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
Whatfix
9.4
Forum to Reponse
Issuetrak
Not enough data available
Whatfix
10.0
Tickets and Tagging
Issuetrak
Not enough data available
Whatfix
10.0
Live Chat
Issuetrak
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
23.8%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Information Technology and Services
15.4%
Computer Software
28.3%
 
Telecommunications
9.2%
Information Technology and Services
18.9%
 
Hospital & Health Care
9.2%
Consumer Goods
9.4%
 
Financial Services
6.2%
Internet
5.7%
 
Education Management
6.2%
Telecommunications
3.8%
 
Other
53.8%
Other
34.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

G2 Crowd User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Most Helpful Critical Review
G2 Crowd User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask Issuetrak a QuestionContact IssuetrakAsk Whatfix a QuestionContact Whatfix