Compare Issuetrak vs Whatfix

See this comparison of Issuetrak vs. Whatfix based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
18.2%
 
Information Technology and Services
15.4%
Computer Software
33.3%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.3%
 
Telecommunications
9.2%
Consumer Goods
9.5%
 
Education Management
6.2%
Internet
7.1%
 
Financial Services
6.2%
Cosmetics
4.8%
 
Other
53.8%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Javier A.
Administrator in Non-Profit Organization Management

Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance....

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

 
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Kate from G2 Crowd

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