Compare Issuetrak vs Whatfix

See this comparison of Issuetrak vs. Whatfix based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
16.7%
 
Information Technology and Services
15.4%
Computer Software
28.9%
 
Hospital & Health Care
9.2%
Information Technology and Services
15.8%
 
Telecommunications
9.2%
Consumer Goods
10.5%
 
Education Management
6.2%
Internet
7.9%
 
Financial Services
6.2%
Cosmetics
5.3%
 
Other
53.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

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Alan D.
Executive Sponsor in Consumer Goods

24/7 sales + training quickly get our customers activated and using our products

Most Helpful Critical Review
Most Helpful Critical Review
0 mh1icfu7otn5vjkadx5lxrt7wbfnyrwfkli5 spm7lqcyizfd9d6jjom2tncjeetflwevzgafrfb00wy3p9c0rrgcrf900la3p9hqvlfwa szdetsg8qnmiog5j6n060ertfpkep4yt
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

 
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Kate avatar
Kate from G2 Crowd

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