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Compare Issuetrak vs Whatfix

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comparison of Issuetrak vs. Whatfix
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Whatfix rates 4.8/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Whatfix
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Whatfix
Whatfix
4.8
Based on 36 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 34 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.0
(Based on 34 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.4
(Based on 28 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.6
(Based on 28 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
10.0
(Based on 34 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.5
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.7
(Based on 33 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
19.4%
 
Information Technology and Services
15.4%
Computer Software
29.8%
 
Telecommunications
9.2%
Information Technology and Services
17.0%
 
Hospital & Health Care
9.2%
Consumer Goods
10.6%
 
Financial Services
6.2%
Internet
6.4%
 
Education Management
6.2%
Telecommunications
4.3%
 
Other
53.8%
Other
31.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Mechelle A.
Administrator in Management Consulting

Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
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Kate from G2 Crowd

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