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Compare Issuetrak vs Whatfix

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comparison of Issuetrak vs. Whatfix
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
20.0%
 
Information Technology and Services
15.4%
Computer Software
30.4%
 
Hospital & Health Care
9.2%
Information Technology and Services
17.4%
 
Telecommunications
9.2%
Consumer Goods
8.7%
 
Education Management
6.2%
Internet
6.5%
 
Financial Services
6.2%
Cosmetics
4.3%
 
Other
53.8%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

G2 Crowd User in Medical Devices

One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
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Kate from G2 Crowd

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