Compare Issuetrak vs Zendesk

See this comparison of Issuetrak vs. Zendesk Support based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Essential
$5 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Team
$19 /month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
15.1%
 
Information Technology and Services
15.4%
Computer Software
20.1%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.2%
 
Telecommunications
9.2%
Internet
12.2%
 
Education Management
6.2%
Marketing and Advertising
6.5%
 
Financial Services
6.2%
Retail
3.1%
 
Other
53.8%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

0 15iglpxpt5qar 0ivqxgpvwpp j7rci1rt1gcbwpqqiartymnpa1vtwpcb6 1hy s5xgs9q1j emp6p109atmbb0z efpqv7s9aytqt pcg mk319bzr  yi49t0vqsy1velzzkwm5n
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
0 sme3tikev9f7m5havsoot8n5zkg826ta4yyyt8njopwk1cnl9xzdphhcr4jx738juse0gfonzimn
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

0 1js3wbhdf8nod9ucnqbcew8m0 uuynvgcrbkmjgdmh9yysnc32qceo8mo ccdzugz7b yc3mdnbrybfalnimyytdsnbuybbsanimdgtdinrrybzo  65xwufuswbfa9ecscaiqrks36tjibsjth7nm
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Request More InformationRequest More InformationAsk Zendesk a QuestionContact Zendesk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.