Compare Issuetrak vs Zendesk Support

See this comparison of Issuetrak vs. Zendesk Support based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zendesk Support rates 4.2/5 stars with 1054 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Essential
$5 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Team
$19 /month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 969 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.7
(Based on 973 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.3
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.5
(Based on 819 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.0
(Based on 967 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
15.4%
 
Information Technology and Services
15.4%
Computer Software
19.8%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.7%
 
Telecommunications
9.2%
Internet
11.5%
 
Education Management
6.2%
Marketing and Advertising
5.9%
 
Financial Services
6.2%
Telecommunications
3.2%
 
Other
53.8%
Other
45.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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