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Compare Issuetrak vs Zendesk Support

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comparison of Issuetrak vs. Zendesk Support
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zendesk Support rates 4.2/5 stars with 1,175 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
Essential
$5 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Team
$19 /month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 1,075 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.7
(Based on 1,079 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.3
(Based on 526 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.4
(Based on 545 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.5
(Based on 914 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.6
(Based on 509 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
7.9
(Based on 1,072 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
16.0%
 
Information Technology and Services
15.4%
Computer Software
18.8%
 
Hospital & Health Care
9.2%
Information Technology and Services
14.6%
 
Telecommunications
9.2%
Internet
11.1%
 
Education Management
6.2%
Marketing and Advertising
5.4%
 
Financial Services
6.2%
Telecommunications
3.2%
 
Other
53.8%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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