Compare Issuetrak vs Zendesk Support
See this
comparison of Issuetrak vs. Zendesk Support
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zendesk Support rates 4.2/5 stars with 1,446 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud) mo/user/annual contract
Essential
$5 /month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
Team
$19 /month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
8.2
8.6
Ease of Setup
Ease of Setup
8.0
8.2
Ease of Admin
Ease of Admin
8.3
8.3
Quality of Support
Quality of Support
9.0
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
Meets Requirements
Issuetrak
8.0
Zendesk Support
8.6
Ease of Use
Issuetrak
8.2
Zendesk Support
8.6
Ease of Setup
Issuetrak
8.0
Zendesk Support
8.2
Ease of Admin
Issuetrak
8.3
Zendesk Support
8.3
Quality of Support
Issuetrak
9.0
Zendesk Support
8.3
Ease of Doing Business With
Issuetrak
9.3
Zendesk Support
8.4
Product Direction (% positive)
Issuetrak
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Issuetrak
7.9
Zendesk Support
8.5
Response Automation
Issuetrak
8.2
Zendesk Support
8.4
SLA Management
Issuetrak
7.4
Zendesk Support
8.1
Attachments/Screencasts
Issuetrak
8.1
Zendesk Support
8.3
Ticket Collaboration
Issuetrak
8.1
Zendesk Support
8.6
Ticket creation user experience
Issuetrak
8.4
Zendesk Support
8.9
Ticket response user experience
Issuetrak
8.1
Zendesk Support
8.7
Administration
Change Management
Issuetrak
Not enough data available
Zendesk Support
8.3
Asset Management
Issuetrak
Not enough data available
Zendesk Support
8.1
Reports & Analytics
Issuetrak
Not enough data available
Zendesk Support
8.3
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Zendesk Support
8.6
Searchable Articles
Issuetrak
Not enough data available
Zendesk Support
8.6
Community Forums
Issuetrak
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Issuetrak
Not enough data available
Zendesk Support
8.2
Service Desk
Help Desk
Issuetrak
Not enough data available
Zendesk Support
8.5
Incident Reports
Issuetrak
Not enough data available
Zendesk Support
8.6
Process Workflow
Issuetrak
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Issuetrak
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Issuetrak
Not enough data available
Zendesk Support
8.4
Tickets and Tagging
Issuetrak
Not enough data available
Zendesk Support
8.9
Live Chat
Issuetrak
Not enough data available
Zendesk Support
8.5
Communication Channels
Customer Portal
Issuetrak
8.2
Zendesk Support
8.4
Email to Case
Issuetrak
8.4
Zendesk Support
8.8
Chat/Live Support
Issuetrak
7.3
Zendesk Support
8.4
Social Integration
Issuetrak
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
Issuetrak
7.8
Zendesk Support
8.1
Products and Version Tracking
Issuetrak
7.9
Zendesk Support
8.1
Call Scripting
Issuetrak
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
Issuetrak
8.3
Zendesk Support
8.0
Knowledge Base
Issuetrak
7.5
Zendesk Support
8.4
Ideas/Feedback
Issuetrak
7.8
Zendesk Support
8.1
Q&A
Issuetrak
7.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Zendesk Support
7.9
Reporting
Issuetrak
6.8
Zendesk Support
7.9
Dashboards
Issuetrak
7.9
Zendesk Support
8.1
Platform
ITIL Compliance
Issuetrak
6.9
Zendesk Support
8.1
Mobile User Support
Issuetrak
5.7
Zendesk Support
8.1
Customization
Issuetrak
7.7
Zendesk Support
8.0
User, Role, and Access Management
Issuetrak
8.3
Zendesk Support
8.3
Internationalization
Issuetrak
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Issuetrak
9.2
Zendesk Support
8.5
Integration APIs
Issuetrak
6.7
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
16.3%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Information Technology and Services
15.4%
Computer Software
17.8%
 
Telecommunications
9.2%
Information Technology and Services
15.3%
 
Hospital & Health Care
9.2%
Internet
10.3%
 
Financial Services
6.2%
Marketing and Advertising
4.9%
 
Education Management
6.2%
Telecommunications
3.2%
 
Other
53.8%
Other
48.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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