Compare Issuetrak vs Zoho Desk
See this
comparison of Issuetrak vs. Zoho Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zoho Desk rates 4.3/5 stars with 1,012 reviews. Each product's score is calculated by real-time data from verified user reviews.
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Issuetrak
Issuetrak
Optimized for quick response
Zoho Desk
Zoho Desk
Optimized for quick response

Pricing

 
Productivity
$19 (cloud) mo/user/annual contract
FREE
$0 /agent/month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
PROFESSIONAL
$12 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
8.2
8.5
Ease of Setup
Ease of Setup
8.0
8.2
Ease of Admin
Ease of Admin
8.3
8.4
Quality of Support
Quality of Support
9.0
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
Meets Requirements
Issuetrak
8.0
Zoho Desk
8.6
Ease of Use
Issuetrak
8.2
Zoho Desk
8.5
Ease of Setup
Issuetrak
8.0
Zoho Desk
8.2
Ease of Admin
Issuetrak
8.3
Zoho Desk
8.4
Quality of Support
Issuetrak
9.0
Zoho Desk
8.2
Ease of Doing Business With
Issuetrak
9.3
Zoho Desk
8.5
Product Direction (% positive)
Issuetrak
7.8
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Issuetrak
7.9
Zoho Desk
8.2
Response Automation
Issuetrak
8.2
Zoho Desk
8.3
SLA Management
Issuetrak
7.4
Zoho Desk
8.2
Attachments/Screencasts
Issuetrak
8.1
Zoho Desk
8.3
Ticket Collaboration
Issuetrak
8.1
Zoho Desk
8.6
Ticket creation user experience
Issuetrak
8.4
Zoho Desk
8.6
Ticket response user experience
Issuetrak
8.1
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Zoho Desk
8.6
Searchable Articles
Issuetrak
Not enough data available
Zoho Desk
8.6
Community Forums
Issuetrak
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Issuetrak
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
Issuetrak
Not enough data available
Zoho Desk
8.4
Forum to Reponse
Issuetrak
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
Issuetrak
Not enough data available
Zoho Desk
8.7
Live Chat
Issuetrak
Not enough data available
Zoho Desk
8.4
Communication Channels
Customer Portal
Issuetrak
8.2
Zoho Desk
8.3
Email to Case
Issuetrak
8.4
Zoho Desk
8.7
Chat/Live Support
Issuetrak
7.3
Zoho Desk
8.5
Social Integration
Issuetrak
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
Issuetrak
7.8
Zoho Desk
8.3
Products and Version Tracking
Issuetrak
7.9
Zoho Desk
8.3
Call Scripting
Issuetrak
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Issuetrak
8.3
Zoho Desk
8.3
Knowledge Base
Issuetrak
7.5
Zoho Desk
8.4
Ideas/Feedback
Issuetrak
7.8
Zoho Desk
8.3
Q&A
Issuetrak
7.6
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Zoho Desk
8.4
Reporting
Issuetrak
6.8
Zoho Desk
8.2
Dashboards
Issuetrak
7.9
Zoho Desk
8.4
Platform
ITIL Compliance
Issuetrak
6.9
Zoho Desk
8.4
Mobile User Support
Issuetrak
5.7
Zoho Desk
8.3
Customization
Issuetrak
7.7
Zoho Desk
8.3
User, Role, and Access Management
Issuetrak
8.3
Zoho Desk
8.4
Internationalization
Issuetrak
Not enough data available
Zoho Desk
8.1
Performance & Reliability
Issuetrak
9.2
Zoho Desk
8.7
Integration APIs
Issuetrak
6.7
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
22.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
6.0%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.1%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
15.4%
Information Technology and Services
24.4%
 
Telecommunications
9.2%
Computer Software
10.7%
 
Hospital & Health Care
9.2%
Marketing and Advertising
4.1%
 
Financial Services
6.2%
Telecommunications
4.0%
 
Education Management
6.2%
Internet
4.0%
 
Other
53.8%
Other
52.8%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Issuetrak
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Issuetrak
No downloads provided
Zoho Desk
No downloads provided
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