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Compare Issuetrak vs Zoho Desk

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comparison of Issuetrak vs. Zoho Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zoho Desk rates 4.3/5 stars with 710 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Issuetrak
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Zoho Desk
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 710 reviews
 
Productivity
$19 (cloud) mo/user/annual contract
FREE
$0 /agent/month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
PROFESSIONAL
$12 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.7
(Based on 652 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.6
(Based on 652 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.3
(Based on 520 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.6
(Based on 520 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.3
(Based on 586 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.6
(Based on 484 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.9
(Based on 646 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
6.7%
 
Information Technology and Services
15.4%
Information Technology and Services
25.4%
 
Telecommunications
9.2%
Computer Software
11.0%
 
Hospital & Health Care
9.2%
Internet
4.5%
 
Financial Services
6.2%
Telecommunications
4.1%
 
Education Management
6.2%
Marketing and Advertising
4.1%
 
Other
53.8%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and it┼Ť truly deserving.Simplicity is at it┼Ť best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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