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Compare Issuetrak vs Zoho Desk

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comparison of Issuetrak vs. Zoho Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Zoho Desk rates 4.3/5 stars with 616 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
FREE
$0 /agent/month
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
PROFESSIONAL
$12 /agent/month
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 58 reviews)
8.6
(Based on 564 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 59 reviews)
8.6
(Based on 566 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 42 reviews)
8.3
(Based on 449 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 43 reviews)
8.6
(Based on 451 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 56 reviews)
8.2
(Based on 511 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 43 reviews)
8.6
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 59 reviews)
8.8
(Based on 557 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
6.6%
 
Information Technology and Services
15.4%
Information Technology and Services
26.0%
 
Hospital & Health Care
9.2%
Computer Software
10.5%
 
Telecommunications
9.2%
Marketing and Advertising
4.5%
 
Education Management
6.2%
Telecommunications
4.3%
 
Financial Services
6.2%
Internet
4.2%
 
Other
53.8%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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