Compare Jira Service Desk vs BMC Remedy
See this
comparison of Jira Service Desk vs. BMC Remedy
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. BMC Remedy rates 3.6/5 stars with 221 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.9
Ease of Use
Ease of Use
7.9
7.1
Ease of Setup
Ease of Setup
7.3
6.9
Ease of Admin
Ease of Admin
7.4
7.2
Quality of Support
Quality of Support
8.0
7.3
Ease of Doing Business With
Ease of Doing Business With
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.8
5.8
Meets Requirements
Jira Service Desk
8.5
BMC Remedy
7.9
Ease of Use
Jira Service Desk
7.9
BMC Remedy
7.1
Ease of Setup
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
Jira Service Desk
8.0
BMC Remedy
7.3
Ease of Doing Business With
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
Jira Service Desk
7.8
BMC Remedy
5.8

Features

Administration
Change Management
Jira Service Desk
8.9
BMC Remedy
Not enough data available
Asset Management
Jira Service Desk
8.0
BMC Remedy
Not enough data available
Reports & Analytics
Jira Service Desk
8.3
BMC Remedy
Not enough data available
Incident Management
Automate Ticket Routing
Jira Service Desk
8.5
BMC Remedy
Not enough data available
Ticket Prioritization
Jira Service Desk
8.6
BMC Remedy
8.6
Ticket Notifications
Jira Service Desk
8.5
BMC Remedy
8.3
Knowledge Base
Jira Service Desk
8.1
BMC Remedy
7.8
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
BMC Remedy
7.9
Service Desk
Help Desk
Jira Service Desk
8.7
BMC Remedy
8.9
Incident Reports
Jira Service Desk
8.1
BMC Remedy
9.2
Process Workflow
Jira Service Desk
8.1
BMC Remedy
Not enough data available
Reporting
Dashboards
Jira Service Desk
8.3
BMC Remedy
7.9
Time Tracking
Jira Service Desk
8.3
BMC Remedy
7.8
Surveys
Jira Service Desk
7.5
BMC Remedy
Not enough data available
Access & Usability
Mobile
Jira Service Desk
7.4
BMC Remedy
6.6
Self Service
Jira Service Desk
8.3
BMC Remedy
7.8
Active Directory
Jira Service Desk
8.2
BMC Remedy
7.9
Multi-Channel Access
Jira Service Desk
7.9
BMC Remedy
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
74.0%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Information Technology and Services
28.7%
Information Technology and Services
32.6%
 
Computer Software
15.3%
Telecommunications
9.1%
 
Internet
6.0%
Hospital & Health Care
6.2%
 
Telecommunications
4.2%
Higher Education
4.3%
 
Financial Services
4.2%
Computer Software
4.3%
 
Other
41.5%
Other
43.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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