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Compare Jira Service Desk vs KANA Enterprise

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comparison of Jira Service Desk vs. KANA Enterprise
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
90.0%
 
Information Technology and Services
28.8%
Information Technology and Services
18.8%
 
Computer Software
15.1%
Telecommunications
12.5%
 
Internet
6.0%
Retail
12.5%
 
Telecommunications
4.3%
Outsourcing/Offshoring
12.5%
 
Financial Services
4.1%
Insurance
12.5%
 
Other
41.7%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Services

At times you lose track of where you are or were.....not as friendly as I thought, maybe it needs to have the correct audience since I'm in the Technical area and not so much in the Admin area.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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