Compare JIRA Service Desk vs KANA Enterprise

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comparison of JIRA Service Desk vs. KANA Enterprise
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
90.0%
 
Information Technology and Services
29.2%
Information Technology and Services
18.8%
 
Computer Software
15.4%
Financial Services
12.5%
 
Internet
6.2%
Outsourcing/Offshoring
12.5%
 
Telecommunications
4.3%
Telecommunications
12.5%
 
Financial Services
4.0%
Insurance
12.5%
 
Other
40.9%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
Marc W.
User in Marketing and Advertising

For multiple users, it's difficult. Especially if you're using a Google Apps account. Only users from your main domain can log on, making task management difficult if you have multiple different accounts.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
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Kate from G2 Crowd

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