Compare JIRA Service Desk vs Kana

See this comparison of JIRA Service Desk vs. KANA Enterprise based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
90.0%
 
Information Technology and Services
28.5%
Information Technology and Services
18.8%
 
Computer Software
15.6%
Financial Services
12.5%
 
Internet
6.5%
Outsourcing/Offshoring
12.5%
 
Financial Services
4.2%
Telecommunications
12.5%
 
Telecommunications
4.2%
Insurance
12.5%
 
Other
41.1%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
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Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

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