Compare Jira Service Desk vs Kayako
See this
comparison of Jira Service Desk vs. Kayako
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Kayako rates 4.1/5 stars with 171 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
Inbox
$15
/agent/month
 
FOR GROWING TEAMS
$20
/agent/month
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.1
Ease of Use
Ease of Use
7.9
8.4
Ease of Setup
Ease of Setup
7.3
8.0
Ease of Admin
Ease of Admin
7.4
8.1
Quality of Support
Quality of Support
8.0
8.2
Ease of Doing Business With
Ease of Doing Business With
8.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
7.1
Meets Requirements
Jira Service Desk
8.5
Kayako
8.1
Ease of Use
Jira Service Desk
7.9
Kayako
8.4
Ease of Setup
Jira Service Desk
7.3
Kayako
8.0
Ease of Admin
Jira Service Desk
7.4
Kayako
8.1
Quality of Support
Jira Service Desk
8.0
Kayako
8.2
Ease of Doing Business With
Jira Service Desk
8.2
Kayako
8.4
Product Direction (% positive)
Jira Service Desk
7.8
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
Kayako
8.9
Searchable Articles
Jira Service Desk
8.1
Kayako
9.2
Community Forums
Jira Service Desk
7.9
Kayako
8.6
Interactive FAQs & Forums
Jira Service Desk
7.8
Kayako
8.5
Interaction
Web Portals
Jira Service Desk
8.0
Kayako
9.0
Forum to Reponse
Jira Service Desk
8.2
Kayako
8.0
Tickets and Tagging
Jira Service Desk
8.7
Kayako
9.3
Live Chat
Jira Service Desk
7.5
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
7.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Information Technology and Services
28.7%
Information Technology and Services
23.6%
 
Computer Software
15.3%
Computer Software
17.3%
 
Internet
6.0%
Telecommunications
7.2%
 
Telecommunications
4.2%
Internet
5.3%
 
Financial Services
4.2%
Marketing and Advertising
3.8%
 
Other
41.5%
Other
42.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Jira Service Desk
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Request More InformationRequest More InformationAsk Kayako a QuestionContact Kayako