Compare JIRA Service Desk vs Kayako

See this comparison of JIRA Service Desk vs. Kayako based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Free
$0 up to 3 agents
 
FOR GROWING TEAMS
$20 /agent/month
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
7.8%
 
Information Technology and Services
28.5%
Information Technology and Services
26.0%
 
Computer Software
15.8%
Computer Software
16.4%
 
Internet
6.4%
Telecommunications
7.9%
 
Telecommunications
4.3%
Internet
4.5%
 
Financial Services
4.1%
Marketing and Advertising
4.0%
 
Other
40.9%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Abhimanyu S.
Administrator in Internet

Having said that, I think Service desk doesn't have enough functionality. It isn't easy to use and to setup, and when you succeed it is very limited. The fields are terribly limiting and formatted in a very specific way.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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