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Compare Jira Service Desk vs Kayako

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comparison of Jira Service Desk vs. Kayako
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 434 reviews. Kayako rates 4.1/5 stars with 155 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Jira Service Desk
Kayako
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Jira Service Desk
Jira Service Desk
4.1
Based on 434 reviews
Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
 
GET STARTED
$10 /month
Inbox
$15 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 412 reviews)
8.3
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 413 reviews)
8.5
(Based on 148 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 154 reviews)
8.1
(Based on 105 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 152 reviews)
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 342 reviews)
8.4
(Based on 139 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 142 reviews)
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 404 reviews)
7.4
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.7%
7.3%
 
Information Technology and Services
28.9%
Information Technology and Services
25.0%
 
Computer Software
15.2%
Computer Software
17.7%
 
Internet
6.1%
Telecommunications
7.3%
 
Telecommunications
4.3%
Internet
5.2%
 
Financial Services
3.9%
Marketing and Advertising
3.6%
 
Other
41.7%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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