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Compare JIRA Service Desk vs Kayako

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comparison of JIRA Service Desk vs. Kayako
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 422 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Free
$0 up to 3 agents
 
FOR GROWING TEAMS
$20 /agent/month
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 401 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 402 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 150 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 332 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 139 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 393 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.2%
7.5%
 
Information Technology and Services
29.0%
Information Technology and Services
24.7%
 
Computer Software
15.3%
Computer Software
16.7%
 
Internet
6.2%
Telecommunications
7.5%
 
Telecommunications
4.4%
Internet
5.4%
 
Financial Services
4.0%
Marketing and Advertising
3.8%
 
Other
41.1%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
David R.
User in Insurance

It seems overly complex, and updates are made without adequate explanation,

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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