Compare JIRA Service Desk vs Kayako

See this comparison of JIRA Service Desk vs. Kayako based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Free
$0 up to 3 agents
 
FOR GROWING TEAMS
$20 /agent/month
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
7.9%
 
Information Technology and Services
28.5%
Information Technology and Services
25.6%
 
Computer Software
15.6%
Computer Software
16.5%
 
Internet
6.5%
Telecommunications
8.0%
 
Financial Services
4.2%
Internet
4.5%
 
Telecommunications
4.2%
Marketing and Advertising
4.0%
 
Other
41.1%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 r7izbbu5k8kxofiprsufbz0we3 peerp d0fbzdzbxbdva2yywrnjvmnq7igdsvraudqzt0sjfpz
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

0 y7bjr1re7tt3qrk1odnqrls5sltfern1pmpqrleztnq0vx p wbzyapn 0 rdpv0xu5f099gket
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
0 2aakesqj4mnxkxzhcbdfejhrvs6w behm9vfej6ulm udixe8coyxmtcqlqnl8wxd 2m5y4nvnaq
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
Ask JIRA Service Desk a Question
Contact JIRA Service Desk
Ask Kayako a QuestionContact Kayako
Kate avatar
Kate from G2 Crowd

Need help?

I can help.