Compare JIRA Service Desk vs KnowledgeOwl

See this comparison of JIRA Service Desk vs. KnowledgeOwl based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
KnowledgeOwl Subscription
$49 month
 
FOR GROWING TEAMS
$20 /agent/month
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
23.8%
 
Information Technology and Services
28.5%
Computer Software
25.0%
 
Computer Software
15.8%
Education Management
9.4%
 
Internet
6.4%
Internet
9.4%
 
Telecommunications
4.3%
Non-Profit Organization Management
7.8%
 
Financial Services
4.1%
Marketing and Advertising
6.3%
 
Other
40.9%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Customizing can be difficult, especially if you are an ITIL shop.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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Kate from G2 Crowd

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