Compare JIRA Service Desk vs KnowledgeOwl

See this comparison of JIRA Service Desk vs. KnowledgeOwl based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
KnowledgeOwl Subscription
$49 month
 
FOR GROWING TEAMS
$20 /agent/month
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
23.8%
 
Information Technology and Services
28.5%
Computer Software
25.0%
 
Computer Software
15.6%
Education Management
9.4%
 
Internet
6.5%
Internet
9.4%
 
Financial Services
4.2%
Non-Profit Organization Management
7.8%
 
Telecommunications
4.2%
Marketing and Advertising
6.3%
 
Other
41.1%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Pamela D.
Administrator in Outsourcing/Offshoring

The ability to change content is our business changes

Most Helpful Critical Review
Most Helpful Critical Review
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Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
Ask JIRA Service Desk a Question
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Kate avatar
Kate from G2 Crowd

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