Compare Jira Service Desk vs KnowledgeOwl
See this
comparison of Jira Service Desk vs. KnowledgeOwl
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
KnowledgeOwl Subscription
$49
month
 
FOR GROWING TEAMS
$20
/agent/month
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
Ease of Use
Ease of Use
7.9
9.0
Ease of Setup
Ease of Setup
7.3
8.9
Ease of Admin
Ease of Admin
7.4
8.9
Quality of Support
Quality of Support
8.0
9.6
Ease of Doing Business With
Ease of Doing Business With
8.2
9.6
Product Direction (% positive)
Product Direction (% positive)
7.8
9.3
Meets Requirements
Jira Service Desk
8.5
KnowledgeOwl
9.0
Ease of Use
Jira Service Desk
7.9
KnowledgeOwl
9.0
Ease of Setup
Jira Service Desk
7.3
KnowledgeOwl
8.9
Ease of Admin
Jira Service Desk
7.4
KnowledgeOwl
8.9
Quality of Support
Jira Service Desk
8.0
KnowledgeOwl
9.6
Ease of Doing Business With
Jira Service Desk
8.2
KnowledgeOwl
9.6
Product Direction (% positive)
Jira Service Desk
7.8
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
KnowledgeOwl
Not enough data available
Searchable Articles
Jira Service Desk
8.1
KnowledgeOwl
Not enough data available
Community Forums
Jira Service Desk
7.9
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
7.8
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Jira Service Desk
8.0
KnowledgeOwl
Not enough data available
Forum to Reponse
Jira Service Desk
8.2
KnowledgeOwl
Not enough data available
Tickets and Tagging
Jira Service Desk
8.7
KnowledgeOwl
Not enough data available
Live Chat
Jira Service Desk
7.5
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
25.0%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
28.7%
Computer Software
22.5%
 
Computer Software
15.3%
Internet
8.5%
 
Internet
6.0%
Information Technology and Services
8.5%
 
Telecommunications
4.2%
Education Management
8.5%
 
Financial Services
4.2%
Non-Profit Organization Management
7.0%
 
Other
41.5%
Other
45.1%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

KnowledgeOwl
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

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