Compare JIRA Service Desk vs KnowledgeOwl

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comparison of JIRA Service Desk vs. KnowledgeOwl
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 421 reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
KnowledgeOwl Subscription
$49 month
 
FOR GROWING TEAMS
$20 /agent/month
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 400 reviews)
9.1
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 401 reviews)
9.1
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 149 reviews)
9.0
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 148 reviews)
9.0
(Based on 51 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 332 reviews)
9.7
(Based on 59 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 139 reviews)
9.7
(Based on 48 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 392 reviews)
9.4
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
31.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.9%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.1%
22.7%
 
Information Technology and Services
29.1%
Computer Software
23.2%
 
Computer Software
15.4%
Information Technology and Services
8.7%
 
Internet
6.2%
Education Management
8.7%
 
Telecommunications
4.4%
Internet
8.7%
 
Financial Services
4.0%
Non-Profit Organization Management
7.2%
 
Other
40.8%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Most Helpful Critical Review
Most Helpful Critical Review
Marc W.
User in Marketing and Advertising

For multiple users, it's difficult. Especially if you're using a Google Apps account. Only users from your main domain can log on, making task management difficult if you have multiple different accounts.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
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Kate from G2 Crowd

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