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Compare Jira Service Desk vs KnowledgeOwl

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comparison of Jira Service Desk vs. KnowledgeOwl
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 431 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
KnowledgeOwl Subscription
$49 month
 
FOR GROWING TEAMS
$20 /agent/month
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 410 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 411 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 153 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 151 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 340 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 142 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 402 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
25.0%
 
Information Technology and Services
29.0%
Computer Software
22.5%
 
Computer Software
15.2%
Internet
8.5%
 
Internet
6.1%
Information Technology and Services
8.5%
 
Telecommunications
4.3%
Education Management
8.5%
 
Financial Services
3.9%
Non-Profit Organization Management
7.0%
 
Other
41.4%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Health, Wellness and Fitness

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues. The...

Most Helpful Critical Review
Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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Kate from G2 Crowd

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