Compare Jira Service Desk vs LiveAgent

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comparison of Jira Service Desk vs. LiveAgent
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. LiveAgent rates 4.5/5 stars with 968 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
All-inclusive
$39/month User Seat
 
FOR GROWING TEAMS
$20 /agent/month
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
9.0
(Based on 900 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
9.1
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.2
(Based on 857 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
9.1
(Based on 888 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
12.3%
 
Information Technology and Services
28.7%
Information Technology and Services
11.9%
 
Computer Software
15.2%
Computer Software
7.1%
 
Internet
6.0%
Computer & Network Security
5.9%
 
Telecommunications
4.2%
Internet
5.6%
 
Financial Services
4.1%
Marketing and Advertising
4.1%
 
Other
41.8%
Other
65.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

Shawn l.
Consultant

Nothing really. Program is amazing

 
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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Kate from G2 Crowd

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