Compare JIRA Service Desk vs LiveAgent

See this comparison of JIRA Service Desk vs. LiveAgent based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 420 reviews. LiveAgent rates 4.5/5 stars with 698 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
All-inclusive
$39/month User Seat
 
FOR GROWING TEAMS
$20 /agent/month
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 399 reviews)
8.8
(Based on 648 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 400 reviews)
9.0
(Based on 648 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 148 reviews)
8.7
(Based on 432 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 147 reviews)
8.9
(Based on 431 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 331 reviews)
9.1
(Based on 612 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 138 reviews)
9.1
(Based on 419 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 391 reviews)
9.1
(Based on 637 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.0%
25.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.0%
13.5%
 
Information Technology and Services
29.2%
Information Technology and Services
12.9%
 
Computer Software
15.4%
Computer Software
7.6%
 
Internet
6.2%
Internet
5.5%
 
Telecommunications
4.4%
Retail
5.2%
 
Financial Services
4.0%
Telecommunications
3.7%
 
Other
40.7%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

G2 Crowd User in Hospital & Health Care

I can’t tirn it off and walk away from work! No vacation without uninstalling the app practically

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
Ask JIRA Service Desk a QuestionContact JIRA Service Desk
Kate from G2 Crowd

Need help?

I can help.