Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare JIRA Service Desk vs LiveAgent

See this

comparison of JIRA Service Desk vs. LiveAgent
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 428 reviews. LiveAgent rates 4.5/5 stars with 800 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
All-inclusive
$39/month User Seat
 
FOR GROWING TEAMS
$20 /agent/month
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 407 reviews)
8.9
(Based on 739 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 408 reviews)
9.0
(Based on 740 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.8
(Based on 493 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.9
(Based on 492 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 337 reviews)
9.1
(Based on 702 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.2
(Based on 479 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 399 reviews)
9.1
(Based on 728 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.2%
64.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
23.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
12.7%
 
Information Technology and Services
29.2%
Information Technology and Services
12.7%
 
Computer Software
15.3%
Computer Software
8.0%
 
Internet
6.1%
Internet
6.1%
 
Telecommunications
4.3%
Marketing and Advertising
4.8%
 
Financial Services
4.0%
Retail
4.6%
 
Other
41.1%
Other
63.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

Kikne S.
User

Not very attractive visually but honestly wi get the work done

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
Ask JIRA Service Desk a QuestionContact JIRA Service Desk
Kate from G2 Crowd

Need help?

I can help.