Compare JIRA Service Desk vs LiveAgent

See this comparison of JIRA Service Desk vs. LiveAgent based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 410 reviews. LiveAgent rates 4.5/5 stars with 619 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Ticket
$12/month User Seat
 
FOR GROWING TEAMS
$20 /agent/month
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 390 reviews)
8.8
(Based on 579 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 391 reviews)
9.0
(Based on 579 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.7
(Based on 401 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.9
(Based on 402 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 324 reviews)
9.1
(Based on 547 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.1
(Based on 389 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 383 reviews)
9.2
(Based on 569 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
24.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
12.5%
 
Information Technology and Services
28.4%
Information Technology and Services
12.3%
 
Computer Software
15.9%
Computer Software
7.7%
 
Internet
6.4%
Internet
6.3%
 
Financial Services
4.2%
Retail
5.6%
 
Telecommunications
4.2%
Telecommunications
3.2%
 
Other
41.0%
Other
64.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
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Kate from G2 Crowd

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