Compare JIRA Service Desk vs LiveHelpNow

See this comparison of JIRA Service Desk vs. LiveHelpNow based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 420 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Live chat and SMS
$18.90 per month
 
FOR GROWING TEAMS
$20 /agent/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 399 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 400 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 148 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 147 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 331 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 138 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 391 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.0%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.0%
18.7%
 
Information Technology and Services
29.2%
Information Technology and Services
8.2%
 
Computer Software
15.4%
Retail
6.0%
 
Internet
6.2%
Insurance
4.5%
 
Telecommunications
4.4%
Consumer Goods
4.5%
 
Financial Services
4.0%
Real Estate
3.7%
 
Other
40.7%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User

The new changes that LHN has made to allow for customizing each client's offline and ticketing window is the exact thing I was looking for a couple of years ago. Also the fact that you can customize the customer survey is a big plus. There are a lot of...

Most Helpful Critical Review
Most Helpful Critical Review
Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

G2 Crowd User

The software/operator panel can be slow (like an old computer).

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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