Compare JIRA Service Desk vs LiveHelpNow

See this comparison of JIRA Service Desk vs. LiveHelpNow based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 410 reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Live chat and SMS
$18.90 per month
 
FOR GROWING TEAMS
$20 /agent/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 390 reviews)
8.8
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 391 reviews)
8.8
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.6
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.5
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 324 reviews)
8.7
(Based on 86 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.0
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 383 reviews)
8.0
(Based on 95 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
18.3%
 
Information Technology and Services
28.4%
Information Technology and Services
7.7%
 
Computer Software
15.9%
Retail
6.2%
 
Internet
6.4%
Insurance
4.6%
 
Financial Services
4.2%
Consumer Goods
4.6%
 
Telecommunications
4.2%
Construction
3.8%
 
Other
41.0%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Most Helpful Critical Review
Most Helpful Critical Review
Milan S.
User in Financial Services

Can be well used for in house solutions, not for the customers, Search does not help much

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
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Kate from G2 Crowd

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