Compare Jira Service Desk vs LiveHelpNow

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comparison of Jira Service Desk vs. LiveHelpNow
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Live chat and SMS
$18.90 per month
 
FOR GROWING TEAMS
$20 /agent/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.8
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.8
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.6
(Based on 82 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.5
(Based on 81 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.7
(Based on 93 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.0
(Based on 81 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.0
(Based on 103 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
18.8%
 
Information Technology and Services
28.7%
Information Technology and Services
7.8%
 
Computer Software
15.2%
Retail
5.7%
 
Internet
6.0%
Insurance
4.3%
 
Telecommunications
4.2%
Consumer Goods
4.3%
 
Financial Services
4.1%
Business Supplies and Equipment
4.3%
 
Other
41.8%
Other
73.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Kellen W.
Administrator

Easabillity of using software and platform. Easy to implement on website.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

 
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Kate from G2 Crowd

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