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Compare Jira Service Desk vs LiveHelpNow

See this

comparison of Jira Service Desk vs. LiveHelpNow
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 428 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Live chat and SMS
$18.90 per month
 
FOR GROWING TEAMS
$20 /agent/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 407 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 408 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 337 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 399 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.2%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
19.1%
 
Information Technology and Services
29.2%
Information Technology and Services
7.9%
 
Computer Software
15.3%
Retail
5.8%
 
Internet
6.1%
Insurance
4.3%
 
Telecommunications
4.3%
Business Supplies and Equipment
4.3%
 
Financial Services
4.0%
Consumer Goods
4.3%
 
Other
41.1%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Angela A.
Administrator

LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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