Compare JIRA Service Desk vs MindTouch

See this comparison of JIRA Service Desk vs. MindTouch based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
22.4%
 
Information Technology and Services
28.5%
Computer Software
36.4%
 
Computer Software
15.8%
Information Technology and Services
16.7%
 
Internet
6.4%
Financial Services
7.6%
 
Telecommunications
4.3%
Telecommunications
6.1%
 
Financial Services
4.1%
Insurance
4.5%
 
Other
40.9%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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