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Compare Jira Service Desk vs MindTouch

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comparison of Jira Service Desk vs. MindTouch
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Jira Service Desk
MindTouch
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Add Product
Jira Service Desk
Jira Service Desk
4.1
Based on 436 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
22.4%
 
Information Technology and Services
28.8%
Computer Software
36.4%
 
Computer Software
15.1%
Information Technology and Services
16.7%
 
Internet
6.0%
Financial Services
7.6%
 
Telecommunications
4.3%
Telecommunications
6.1%
 
Financial Services
4.1%
Internet
4.5%
 
Other
41.7%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Ask Jira Service Desk a QuestionContact Jira Service DeskAsk MindTouch a QuestionContact MindTouch
Kate from G2 Crowd

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