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Compare JIRA Service Desk vs MindTouch

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comparison of JIRA Service Desk vs. MindTouch
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
22.4%
 
Information Technology and Services
29.2%
Computer Software
36.4%
 
Computer Software
15.4%
Information Technology and Services
16.7%
 
Internet
6.2%
Financial Services
7.6%
 
Telecommunications
4.3%
Telecommunications
6.1%
 
Financial Services
4.0%
Insurance
4.5%
 
Other
40.9%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
David R.
User in Insurance

It seems overly complex, and updates are made without adequate explanation,

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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